● Lead a team with diverse skillsets to aid our patient services capability through a digital transformation. ● This transformation includes delivering the right balance of agent, field, and technology support solutions for customers and stakeholders as well as driving the capabilities that allow our patient services teams to take proactive steps to intervene on behalf of patients through the ability to track their experience longitudinally through data. ● My current role as Director of Platform Management is a holistic approach to tackling the patient services problems of today and tomorrow by bringing process design, measurement, and solutions under a central vision.

● Manage the collection and prioritization of enterprise and affiliate requirements across many stakeholders to design, implement, and run customer support programs for new oncolytic and biomedicine products in concert with product launch strategies● Coordinate with development teams to deliver a custom salesforce.com based platform to enable customer support program call center workflow management, quality customer engagements, and facilitate reimbursement services to gain access to new innovative medicines for patients● Lead process and system enhancements across product teams at a local and global level using the Agile methodology along with facilitating change management processes to ensure new strategies and tactics are implemented in market in near real time with seamless execution● Created the data strategies for the collection, integration, and reporting of reimbursement outcomes, strong start programs, quality initiatives, and adherence

● Support the operations of the Managed Healthcare Services' Hospital and GPO regional account management teams including developing and maintain alignments, incentives, and analytics that support informed decision making● Redesigned the field teams' alignment to better support an increasingly integrated market by aligning account managers to regional patient flow rather than geography● Designed account management incentive plans to drive results through appropriate behaviors● Advanced reporting capabilities by transitioning reporting from data points to information and dashboards● Build and support customer facing tools to aid our account management teams in providing superior customer support in an effort to become our customers’ preferred company ● Designed and automated interactive performance dashboards for senior leadership and field teams

● Used various report writing tools to build quality metric, financial, and government initiative reports from the Epic EMR's Clarity database run on an Oracle server● Led Crimson Technology Suite implementation providing physician performance profiles, real-time care management alerts, and physician referral data● Built Meaningful use and PCMH reports through certified and custom Epic Clarity queries● Tracked trends in admissions and discharges as well as patient flow throughout the health system

● Visualized contract performance through scorecards and dashboards● Managed physician utilization reports to identify trends and improve partnership with physician groups and improve health in the community● Deidentified patient information for use in healthcare market research● Reviewed, updated, and amended physician contracts● Designed and implemented operational efficiency reports

● Controlled all aspects of the general ledger for one of Indiana’s largest health care networks● Designed and analyzed month end internal financial reports using Crystal Reports and Excel● Derived statistics used to report physician reimbursement ● Responsible for forecasting the quarterly bonus payments for a Medicare incentive program ● Assisted internal auditors with insuring system data integrity ● Implemented and supported a new network wide production and reporting system ● Analyzed monthly reports for variances and worked with subject matter experts to rectify issues

● Recorded ledger entries of billing runs for 15 clients● Reduced A/R by auditing accounts for claim submission errors, and assessing accounts for bad debt ● Achieved closing of 2009 A/R on five practices allowing for refocused efforts on 2010 accounts● Found and recorded thousands of dollars in lost payments by reviewing account histories with insurance companies● Established spreadsheets to document statistics to aid in tracking progress toward reducing accounts receivables ● Collaborated with mentor to reduce 2009 A/R by over $100,000 by auditing patient accounts and correcting issues such as unbalanced accounts, client entry errors, out of date patient information, and technical communication problems with insurance companies ● Reported statistical findings on over two hundred accounts with outstanding balances to recommend a course of action to management for rectifying errors in the billing system