As the director of People & Process Ltd, I design and deliver training and upskilling programmes for business and industry clients, helping them improve their processes, quality, and compliance systems, and achieve their strategic goals. I have over 15 years of experience in this role, and over 25 years of experience in engineering and management in various sectors, such as manufacturing, pharmaceutical, and beverage.I consult with clients on their specific needs and challenges, and tailor customised solutions that address their pain points and objectives. I also manage the delivery and evaluation of the programmes, ensuring high quality standards and customer satisfaction. I use project management, change management, and customer service skills in my daily work, and I enjoy working with a talented and diverse team of trainers, consultants, and engineers, who share my vision and values of excellence, innovation, and collaboration. I am passionate about empowering organisations and individuals to learn, grow, and succeed in their fields.