• Strategic IT partner to Citi’s Compliance and Risk teams.• Direct requirements, timelines, testing, and project implementation for Citibank's eCommunication surveillance platform.• Lead a geographically diverse team of business analysts and QA testers, fostering collaboration across regions.• Successfully implemented projects focusing on monitoring emails and chats in 37 languages using character matching and Natural Language Processing software.• Managed project scopes and timelines for 35 project cycles, ensuring client goals were met on time and within budget.• Streamlined User Acceptance Testing (UAT), allowing for faster time to production.• Developed reporting showing direct impact of each release to the end users.

Author and Illustrator of the children’s book “The Boy Who Built to 10”

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• Represented Retail Compliance and Risk clients as an IT business analyst.• Analyzed business needs, recommended optimal solutions, and authored requirements documentation.• Managed project scopes and timelines, ensuring adherence to client needs.

• Managed relationships between revenue-generating employees and the Legal and Compliance Department.• Reviewed trading activity, correspondence, and compliance issues for 75 employees.• Approved outgoing wires from client accounts• Obtained New York State Life/Accident & Health Agent License to approve client insurance policies.

• Coordinated and led audit teams conducting simultaneous branch exams across different geographic locations.• Drafted reports and presented branch achievements and deficiencies to management.