Honored to lead a team of talented Customer Success Leaders, Security Professionals, and Customer Success Managers.Responsible for Cyderes Customer Success Account Management.

Had the pleasure of managing a team of 14 Security and Customer Success professionals.Led Chronicle Customer Success for Cyderes, partnering with our Google Alliance to empower and enable our Google Chronicle customers.Responsible for management and organic creation of a high quality digital customer success model designed to be scalable, proactive, and distributed; Focusing on key customer objectives and targeted security outcomes.

Human-led, machine-driven Security-as-a-Service. We supply the people, process, and technology to help organizations manage cybersecurity risks, detect threats, and respond to security incidents in real time.

Cyber, Blockchain, & Crypto

• Senior strategic relationship manager and technical solutions architect for new and existing partners; Including but not limited to: - PC OEM / Device Manufacturers partners (Sony Americas, Toshiba) - Tier 1 & Tier 2 - ISP/xSP partners (Altice, AT&T) - Demand Gen and High Volume distribution partners (IronSource, NativeX) - Retail Partners and Brand Ambassador team - Technical Partnerships/Alliances (Microsoft, CSID/Experian) - Partner Product Management and Marketing• Instrumental in facilitating Kaspersky's first PC OEM pre-install deal with Sony Americas. Operated as Partner Product Manager, developed product requirements for the company's PC OEM business, and led the integration of Kaspersky Internet Security with Sony Americas (NAM and LATAM).• Primary technical point of contact for partner engagements, technical integration, and program management. Including OEM and System builder pre-install, xSP SDK and Subscription Service API integrations, SaaS integrations, and White label partnerships.• Product Manager for Kaspersky Identity Detective; Partnered with CSID/Experian to deliver an identity monitoring/alerting solution to Kaspersky users.• Collaboration with Account Management and extended teams to develop requirements, drive revenue with partners, and ensure efficient integrations of products, services, and solutions.• X-Functional teamwork with Engineering, Product Management, Product Marketing, Program Management, Acquisition, Retention, and Ecommerce teams.

• Primary technical point of contact for partner engagements, technical integration, and program management. Including OEM and System builder pre-install, xSP SDK and Subscription Service API integrations, SaaS integrations, and White label partnerships.

• Technical relationship manager for new and existing partners; Pre-sales and post-sales technical POC for all product, service, API, and SDK integrations and partner program management.• Managed Tier 1 PC OEM partners. Managed Tier 1 ISP partners. Managed Tier 1 Demand Generation and High Volume distribution partners. Examples of Each: Toshiba, Comcast, and Adobe.• Played a critical role in developing a ground-up customer acquisition strategy with Adobe and Symantec R&D that ultimately led to $25 million in incremental revenue.• Demand Generation/Revenue Generation technical team lead and primary point of contact.• Collaboration with Account Management and cross-functional teams to drive revenue with partners, develop product and platform requirements, and ensure smooth and efficient integrations into factory processes and online distribution platforms.• Collaboration with internal Product Management, Program Management, and Engineering teams.

• Manage relationship with Hewlett-Packard on a global scale; Security response and on-call 24/7, for all cybersecurity emergencies.• Security Consultant for HP Internal dealing with proactive infrastructure hardening, threat intelligence, outbreak containment, threat mitigation, and multi-level protection implementation• Partnered closely with HP internal Security Operations teams to help secure and protect HP’s global internal environment• As GTAM, I managed the EMEA and APAC Symantec TAMs to globally service the customer; Work closely with Symantec internal Account and Dev teams to ensure customer needs are met• Primary contact for the Global Operations @ HP Smart DMS, Handle escalations globally for HP. Engage with Dev teams at HP to design the HP Smart DMS Service to resell to SMB channels• Support Analyst for Symantec Antivirus Corporate Editions, Symantec Mail Security, and SESA

• Managed assigned Enterprise account's Technical and Security needs on a 24/7 basis• Product Support Analyst for Symantec Antivirus CE, SMS, and Symantec Enterprise Security Architecture• Security Consultant for prevention and/or containment of outbreaks, proactive infrastructure hardening, and multilevel protection plan implementation

• Telephone and Online Technical Support for all facets of the ACT! Contact database software