Brian Gavaghan Email & Phone Number

Richmond, VA, US

Herndon, VA, US

• Designed a customized Cherwell interface for the End User Support team in support of Virginia Information Technologies Agency Project.
• Direct daily work for the Queue Management team on the Virginia Information Technologies Agency project.
• Developed Standard Operating Procedures for Queue Management team without the benefit of prior documentation.
• Interface with representatives from the other vendors on the Virginia Information Technologies Agency project to insure continuity of service.
• Developed metrics reports to provide feedback to the service area managers and the project management team.
• Trained Queue Management team in their daily procedures.

Falls Church, VA, US

• Direct daily work for twenty Computer Network Support Technicians who support every Commonwealth of Virginia Agency.
• Manage and monitor technician incident ticket queues to ensure that service level agreements are met.
• Create and assign projects to technicians and manage their work progress.
• Generate daily metrics reports and provide feedback to technicians.
• Investigate and locate missing computer assets.
• Work on the more challenging and difficult network and hardware related issues.

Falls Church, VA, US

• Install, maintain, and troubleshoot network equipment, servers, standalone PCs and printers for 547 Commonwealth of Virginia agency sites.
• Upgraded state agency computers so that they were all on the same version of Microsoft Windows and Office.
• Upgraded state agency network equipment and migrated agencies from individual agency networks to one common state network.
• Install, upgrade and repair Microsoft Windows, Internet Explorer and Office products.
• Install, upgrade and repair Adobe Creative Suite products, including Acrobat and Photoshop.
• Install and configure agency proprietary software for the 80 state agencies serviced by the Virginia Information Technologies Agency.

Richmond, VA, US

• Install, maintain, and troubleshoot network equipment, servers, standalone PCs and printers at 547 Commonwealth of Virginia agency sites.
• Install, upgrade and repair Microsoft Windows, Internet Explorer and Office products.
• Install, upgrade and repair Adobe Creative Suite products, including Acrobat and Photoshop.
• Install and configure agency proprietary software for the 80 state agencies serviced by the Virginia Information Technologies Agency.
• Backed up user data for the Virginia Department of Transportation to tapes and transported them to offsite storage.

Richmond, VA, US

• Install, maintain, and troubleshoot network equipment, servers, standalone PCs and printers.
• Install, upgrade and repair Microsoft Windows, Internet Explorer and Office products.
• Administered Norton Antivirus distribution, updates and virus cleanup for VDOT’s Northern Virginia District.
• Maintain and troubleshoot DEC VAX system.