Leader of operations and PM teams that improve and scale processes, technology, and culture for advertiser success. Designed and recruited teams of global PMs.-Created transformation roadmap and managed portfolio of ~40 global projects that delivered 20% efficiencies and improved the customer experience.-Reduced 25% of customer facing lead time for launching Ads through automation and workflow simplification. -Reduced defects through creation of data architecture using Redshift and decoupled architecture to increase reliability and performance for system leveraging 100bn impressions per year. Team gathered requirements, designed high level architecture and managed delivery of solutions with engineers(SDEs).-Earned “Bar Raiser” certification. I act as a facilitator of interview loops ensuring that each hire raises the bar on existing talent.

Leader of Operational Excellence team that improved the experience for US, CA, MX, and BR customers. Led portfolio of projects to streamline processes, improve policies, and create mechanisms to experiment and innovate. - 150,000 associates across 8 Customer Service sites. - 10% improvement in quality and 20 million contact reduction- Drove increase in adoption and usage of Online Returns, Prime, and Customer Service products by creating and deploying customer success strategies and policies.- Holiday Peak Season Chief of Staff - led customer service peak operations.-Led Scrum and Kanban. Agile software development processes.

(Spinoff to Engility) Lead Quality Executive responsible for constructing and implementing a new and diverse Service and Product Quality Program for a $1.6 billion Global Corporation. Responsible for all Quality iniatives to include CMMI, ISO, and Lean Six Sigma Programs.Top Secret Clearance

Responsible for implementing Quality initiatives that enhanced L-3 MPRI’s reputation as the contractor of choice for the US military:(1) Coached Lean projects in HR, Business Development, Customer Service, and Finance that produced a competitive advantage in the marketplace (2) Led ISO 9001 registration and Balanced Score Card of Operational Metrics(3) Led the creation and execution of Division wide internal and external customer surveys and focus groups that helped proactively identify and resolve customer issues(4) Promoted to VP

Responsible for leading Six Sigma and Lean improvement projects across the Real Estate, Asset Backed, and Cash Flow loan products while maximizing the productivity of both on-shore and off-shore product support areas.

Responsible for the acquisition integration of disparate financial systems and processes. Also responsible for reporting on budget, productivity initiatives, and balanced score card metrics to executives.