Brian Gilstrap Email & Phone Number

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Washington, District Of Columbia, Us

Spartanburg, Sc, Us

• Provide all levels of IT support to non-technical and semi-technical end-users within a variety of businesses• Resolve customer issues in a clear, courteous, and straightforward manner while maintaining a high level of customer service• Work with vendors regarding any faulty products• Review and create technical documentation and procedures within ITGlue• Setup Windows desktop and laptop PCs• Utilize ConnectWise suite, including Automate, Control, and Manage• Maintain and update customer service database within ITGlue• Setup and monitor Ruckus APs• Utilize ThreatLocker to create a more secure end-user experience and review logs to setup rules• Assist end-users with Star2Star Poly phone equipment and softphone• Assist in setting up disaster recovery solutions and backup solutions

Greenville, Sc, Us

• Setup and distribute new laptops and iPads• Manage Office 365 environment for over 130 users• Support in house users, fixing any hardware and software issues with their devices.• Purchase and implement new IT related equipment and software• Research new technology to better benefit the business• Utilized Screen connect to remote into end user’s laptops and assist• Monitor email flow utilizing Proofpoint firewall• Was a key member in steering the direction of the companies IT goals

• Create and terminate Windows users in Server 2008 R2 Active Directory that houses over 70 users.• Troubleshoot in house IT issues ranging from networking issues involving VPN connectivity to a user’s PC running slow to our servers not communicating with our software correctly• Use ScreenConnect software to troubleshoot PCs remotely and to assist clients with using our software• Utilize an open source ticking system for in house IT issues• Troubleshoot proprietary HR/Payroll software including MasterTax and Time Clock Plus • Manage multiple onsite VMs using VMware• Assist clients over the phone and troubleshoot their issues with our software• Troubleshoot and setup shared printers on our network to be used internally

Greenville, Sc, Us

• Watched over end users in lab environment.• Helped users with little computer knowledge on how to user computers and using the provided learning software.

None, Us

• Was an active and vocal member of the Sales Team, supplying and selling hardware and software solutions to customers or businesses• Wrote up quotes on various parts or full systems ranging from everyday end users to high end workstation users• Handle high volume of customer calls and questions• Assist with desktop and laptop builds as well as some repairs • Provided technical support for computer users of any level of knowledge or background• Assisted customers in troubleshooting their PCs and then assist them in fixing their issue• Troubleshooting various issues from laptops to desktops, whether it is software or hardware

Jacksonville, Florida, Us

• Made deposits and audit cashier’s tills• Kept the front end running in a neat and efficient fashion• Distributed chores and breaks for front end associates• Worked in the customer service center handling any of the customer’s questions or requests while running the cash office• Trained upcoming Customer Service Associates in how to properly run the service center and how to properly handle the flow of the front end

Bachelor'S Degree, Cybersecurity

Associate'S Degree, Computer/Information Technology Administration And Management