As a graduate trainee at InEvent, my scope of work encompassed various critical responsibilities. I actively participated in creating a reporting tool for the number of characters in the input fields of the InEvent platform, significantly enhancing efficiency by saving the team 75% of the time previously used to compile this data. Furthermore, I handled approximately 43% of issue reports raised by internal testing, which involved validating, responding to, and closing tickets through Intercom. This experience honed my problem-solving and communication skills. Additionally, I managed 35% of issue reports raised by customers, reinforcing customer success through effective issue resolution and contributing to the organization's reputation for excellent client support.