Brian Glanzer Email & Phone Number

Responsible for all aspects of store management and operations including inventory control, payroll management, leadership training, and sales volume. Provide outstanding customer experiences to clients of this well known Twin Cities pet industry leader. Answer questions and inquiries on pet food nutrition, pet care, dog breed education, and responsible pet ownership.

Customer-centered, results-driven leader with 17 years experience in store leadership, small business management, team building, and education. Dynamic talent for delivering exceptional sales results while building and maintaining profitable client relationships. Built team of sales drivers with customer-first focus, able to identify and maximize growth opportunities. Articulate communicator and effective motivating leader skilled in achieving team buy-in on organizational goals enhancing operations, internal and external customer experiences, and profitability.

Oversaw entire 60 run, state-of-the-art, 2 year old facility working closely with the owners (management) of the establishment building clientele base and customer loyalty. Oversaw staff of five individuals providing direction on care of all pets and daily operations of business and facility.Grew clientele base through superior customer service and outstanding care of pets including pet nutrition, grooming, and facility's management. All major holidays and summer months business ran at maximum occupancy when changes were implemented to deliver great experiences to both pets and clients including training on customer service and people first.

Responsible for all aspects of grooming of dogs and cats from greeting the client and understanding their needs to final check out of pet returning to client.Provided grooming training to clients in order to maintain their pets between routine visits. Pre-booked next appointments at the checkout of pet grooming process. Trained additional grooming staff including bathers and groomers. Offer additional add-on services and retail products including foods, nutritional supplements, and grooming supplies. All efforts resulted in increased profits for company from retail sales, increased frequency of services, and strengthening of client base through superior services.

Instruct 4th grade curriculum, designing and developing programs to meet the academic, intellectual, and social, needs of students. Instruct English including reading and writing, Math from low to high level phases, Social Studies, Natural Sciences, Technology, and Current Events. Assess students' performance through anecdotal records, student teacher conferences, peer evaluation, checklists, standardized tests, and portfolio management.Committed to the success of every student through empowerment to succeed. Flexible to the consideration of every child's learning styles bringing lessons that inspire and breed successful life long learners. Superior interpersonal and communication skills to foster meaningful relationships with students, parents, peers, and staff.