Brian Glenn

Brian Glenn Email and Phone Number

Senior Director at Ally @ Ally
detroit, michigan, united states
Brian Glenn's Location
Sherwood, Arkansas, United States, United States
Brian Glenn's Contact Details

Brian Glenn personal email

n/a
About Brian Glenn

Experienced professional with a diverse background in Process and Compliance Management, Business Analysis, Operational and Sales Leadership, and 16+ years of corporate experience. Passionate people manager with consistent best in class employee satisfaction scores achieved through team motivation, empowering culture, and excellent communication skills.

Brian Glenn's Current Company Details
Ally

Ally

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Senior Director at Ally
detroit, michigan, united states
Website:
ally.com
Employees:
9994
Brian Glenn Work Experience Details
  • Ally
    Senior Director Of Customer Solutions
    Ally Feb 2018 - Present
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  • Ally
    Director - Collections
    Ally Oct 2014 - Feb 2018
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  • Ally Financial Inc.
    Operations Manager
    Ally Financial Inc. Oct 2013 - Oct 2014
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  • Hewlett Packard
    Process And Compliance Manager
    Hewlett Packard Aug 2012 - Oct 2013
    Conway, Ar
    Responsible for improving and maintaining a quality management system to drive consistency in customer experience. Accountable for providing leadership to a diverse team of employees, monitoring and assessing process and policy compliance, leading process improvements, and ensuring hygiene metric compliance.Key Achievements• Delivered a Quality Management System which resulted in improved call quality 5% month over month and improved hygiene metrics performance from 15%-30%… Show more Responsible for improving and maintaining a quality management system to drive consistency in customer experience. Accountable for providing leadership to a diverse team of employees, monitoring and assessing process and policy compliance, leading process improvements, and ensuring hygiene metric compliance.Key Achievements• Delivered a Quality Management System which resulted in improved call quality 5% month over month and improved hygiene metrics performance from 15%-30% • Partnered with Enterprise Process Engineers to improve, clarify, and simplify multiple processes and scale to all Consumer Support Centers.• Responsible for the development, implementation, and communication of internal processes at all levels within the organization requiring broad scope buy in. • Implemented a project plan to increase efficiencies of the site callback teams. Projected $0.04 reduction in cost per call minute (4.5% cost savings)• Responsible for representing the contact center on all quality and process improvement forums across the enterprise.• Accountable for hygiene metric performance for the entire contact center focused on displaying the highest levels of integrity to all internal and external partners thus becoming the model contact center of excellence. Show less
  • Hewlett Packard
    Operations Support Manager
    Hewlett Packard Apr 2011 - Aug 2012
    Conway, Ar
    Provided support for the Personal Systems team of 150, partnering with the Operations Manager in setting the strategic plan, and deliver on the tactical initiatives required to meet that strategic plan. Key Achievements• Provided data analysis on key performance metrics which enabled effective business decisions for agile change, improving contact center efficiency and operational excellence.• Provided oversight for multiple pilot programs to overcome business… Show more Provided support for the Personal Systems team of 150, partnering with the Operations Manager in setting the strategic plan, and deliver on the tactical initiatives required to meet that strategic plan. Key Achievements• Provided data analysis on key performance metrics which enabled effective business decisions for agile change, improving contact center efficiency and operational excellence.• Provided oversight for multiple pilot programs to overcome business challenges• Developed a performance management system that led to improving key metrics by 20% while reducing costs by 10%.• Established and managed relationships with subject matter experts and appropriate management to maintain and build the business• Partnered with internal and external partners to drive cross functional objectives designed to ensure best-in-class customer experience Show less
  • Hewlett Packard
    Customer Relationship Manager - Supervisor
    Hewlett Packard Mar 2010 - Apr 2011
  • The Heritage Company
    Assistant Vice President Of Residential Affairs
    The Heritage Company 1994 - 2010
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Brian Glenn Skills

Leadership Process Improvement Crm Cross Functional Team Leadership Management Call Centers Team Leadership Change Management Performance Management Business Analysis Employee Engagement Customer Experience Forecasting Sales Management Time Management Sales Data Analysis Strategic Planning Recruiting Leadership Development Strategy Customer Satisfaction Program Management Cloud Computing Operations Management Team Building Coaching Telecommunications Salesforce.com Business Process Improvement Account Management Project Management Training Sales Operations Customer Service Team Management Service Delivery Direct Sales Employee Training Analysis Troubleshooting Business Planning Project Planning Call Center Six Sigma Green Belt Problem Solving Positivity Sharepoint Solution Selling Service Management

Frequently Asked Questions about Brian Glenn

What company does Brian Glenn work for?

Brian Glenn works for Ally

What is Brian Glenn's role at the current company?

Brian Glenn's current role is Senior Director at Ally.

What is Brian Glenn's email address?

Brian Glenn's email address is br****@****att.net

What is Brian Glenn's direct phone number?

Brian Glenn's direct phone number is +131356*****

What skills is Brian Glenn known for?

Brian Glenn has skills like Leadership, Process Improvement, Crm, Cross Functional Team Leadership, Management, Call Centers, Team Leadership, Change Management, Performance Management, Business Analysis, Employee Engagement, Customer Experience.

Who are Brian Glenn's colleagues?

Brian Glenn's colleagues are Balle Abdel, Doug Godfrey, Jason Wilson, Barry Popper, Antoinette (Toni) Coggins, Gustavo Ruiz Mateo, Lisha Brown.

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