Hybrid devops and systems administration role. Managed onsite CI/CD systems including physical infrastructure, hypervisors, VMs, and custom python-based software scripts.-Replaced legacy Jenkins CI platform with containerization, IaC, and GitHub Actions.-Redesigned software distribution platform, saving ~$160000/year in CDN and cloud infrastructure costs.-Reduced hardware and VM resource requirements for onsite CI system by 2/3 without any loss in performance.

Co-founder of an IT company supporting small and medium businesses. Primarily responsible for managing, training, and acting as final escalation point for all technical staff. Designed and implemented internal and client network and server infrastructure. Built and maintained client relationships.-Designed, built, and maintained redundant datacenter colo infrastructure for internal and customer hosting with zero unplanned downtime over 5 years, including through multiple cases of hardware failure.-Reduced customer hosting and software expenses by an average of 35%, and phone expenses by an average of 60%.-Maintained an average response time for the helpdesk team of <10 minutes.

Lead systems administrator for a hybrid VMware and GCP environment. Implemented documentation, best practice, inventory, and acceptable use policies. Responsible for interviewing and training staff. Provided technical consulting and integration support for engineering, website, marketing, and finance departments.-Implemented SSO SAML authentication with 2FA through Okta.-Automated software installation, upgrades, and compliance reporting for Windows and Linux server with Ansible.-Eliminated email security breaches through KnowBe4, ProofPoint, SSO, and MFA.-Reduced average response time for the helpdesk team from ~1 day to 15 minutes.-Eliminated more than $250000 in excess yearly IT expenses.-Automated user and hardware provisioning and termination procedures.-Implemented network and server redundancy in the on-premises network environment using only existing equipment while simultaneously removing unnecessary equipment and simplifying network topology.-Established documentation standards and maintained department knowledgebase.

Connectwise Automate administrator for an environment of 1700 endpoints. Final escalation point for technical issues. Managed antivirus, GPO, 3rd party patching, Windows patching, mass deployments, and compliance for endpoints through Connectwise Automate. Implemented and maintained servers. Created custom reports and changes to ConnectWise Automate MySQL Database. Automated daily tasks, including fixes, software installs and uninstalls, and system changes. Lead new client onboarding and upgrade projects.-Achieved >99% compliance in Windows & 3rd party patching.-Redesigned new computer deployment and onboarding process by changing internal processes and integrating scripts, reducing hands-on time required from 2 hours to less than 15 minutes.-Created automated solutions for all common software installations accessible by all technicians.