Technical Sales Manager
CurrentServe as primary contact for inbound sales calls and emails and global leads generated by various marketing activities, providing timely responses to leads who have inquired about our technology, engaging to answer technical questions, obtain qualifying information, persuasively convey marketing messaging, and provide proper recommendations for material handling solutions and next steps.• Act quickly and productively; take ownership in all lead, customer service, and other matters assigned, following through to fully achieve objectives and provide an excellent level of response; may include problem-solving, escalating issues within the Leadership team and collaborating with other departments.• Follow policies and procedures accurately and thoroughly, summarizing, documenting and communicating all lead and customer service activities and information via data entry in the company database; doing so in an expedient and accurate manner to fully accommodate the volume of tasks assigned.• Meet established goals for lead process metrics, including call quality, productivity, and results.• Support maintenance of related written procedures, scrips/templates, and other reference materials related to company lead management process and sales department customer service protocols.• Continuously build knowledge and understanding of the company’s product technology and processes, tools and resources to support prospective customers, including basic designs and applications compatibility.• Generate activity/metrics reporting, and support/interact with other departments as needed; other duties and projects as required.
