Remote based Salesforce Consulting Partner that thrives on bringing success to clients. Business partner and technical resource to our clients and functions as an extension of their team. As the Implementation Consultant, I works closely with partnered clients in order to dive deep into their organizational process to find opportunities for improvement through the use of a diverse technological toolbag. I am responsible for overseeing client success through hands-on system development, relationship building, training, and technical support, both managing and executing on the technical details of the project.

Assist all 11 of our campuses and the online division admissions department. Main focus on our southern campuses (BHM, NOLA, NSH, TAMPA, ORL, ATL). Student's start rates and retention by guiding students; through the admissions process.Herzing University accelerated 890 new and re-enroll students for the last start of the year 2023! We had 2,800 students, this marks the 6th year in a row that Herzing has grown it’s fall semester starts and is the largest since 2010 (2,932).● Develop and manage action plans, meet personal and departmental student population objectives. Utilizing enterprise technology solutions to support the facilitation of student recruitment and enrollment.● Conduct interviews, develop rapport, facilitate communications, identify student prospect needs● Maintain student engagement at (85% or greater) focusing on the PRICE model of success and fit. Keep student prep consistent and follow -up with my book of business● 01/08/24 Start: 28 Active Student's● 06/02/23 Successful Completion of Master of Science in Nursing (MSN)Course- Demonstrating admissions competencies that support advancing program knowledge serving Herzing's MSN Pathways designed for licensed (RNs)● Referrals-PDI FY (30): MSN program professor- 1 PDI student that started, plus 1 referral "YOU 2.0.23"● Hezie Chat Bot- 1 Active Start (09/06/23), 1 enrolled (10/30/23) & 3 Accepted (01/08/24)● Apart of large CRM project implement of Salesforce. Our new system is called the Herzing Hub. The Herzing Hub manages student engagement, communication, and relationship management. It connects the tools we use into one integrated solution. Admissions, Financial Aid, Registration and Student Services transitioned to this solution together in different capacities.

Assist prospective students through admission process in accordance with state and federal requirements. Maintain student engagement expectations and meet overall admissions consultant role expectations. Manage student applications at (80%). Serve as alumnus/peer mentor for AIU Online GA MBA students and team members. Increased student start rate by (85%) and maintaining (100%) early student attrition from 1st to 2nd session transition. KEY COMPETENCIES: TOTAL ORIGINAL ENROLLMENTS START %, PERCENTAGE TO START ESP, QUALITY STUDENT INTERACTION, OVERALL EVALUATIONAccelerated over 16 students through application process monthly, achieved 6 students to show rate and (85% or greater) start rate average monthly● Developed and managed action plans, meeting personal and departmental student population objectives● Conducted interviews, developed rapport, facilitated communications, identified student prospect needs● Maintained student engagement at (85% or greater) focusing on using 3 keys of problem solving. Kept student prep consistent and follow -up with my book of business consecutivelyKEY COMPETENCIES: FASFA COMPLETION, ORIENTATION COMPLETION, PROFESSIONALISM AND EXECUTION, COMMUNICATION AND FEEDBACK, Generated over 189 student applicants, secured 138 students show with (53.5%) start rate average, persistently progressed in the admissions department during my tenure at AIU● Created and directed team building activities, communicated effectively with peers, determined and met student objectives● Maintained orientation rate goal by (80%) or greater and did an exceptional job with setting firm expectation● Collaborated with Financial Aid and Academics departments, ensured high level of service by exceeding FASFA completion goal consecutively

Assist prospective students through admission process in accordance with state and federal requirements. Maintain student engagement expectations and meet overall admissions consultant role expectations. Manage student applications at (80%). Serve as alumnus/peer mentor for AIU Online GA MBA students and team members. Increased student start rate by (85%) and maintaining (100%) early student attrition from 1st to 2nd session transition.KEY COMPETENCIES: TOTAL ORIGINAL ENROLLMENTS START %, PERCENTAGE TO START ESP, QUALITY STUDENT INTERACTION, OVERALL EVALUATIONAccelerated over 10 students through application process monthly, achieved 5 students to show rate and (85% or greater) start rate average monthly● Developed and managed action plans, meeting personal and departmental student population objectives● Conducted interviews, developed rapport, facilitated communications, identified student prospect needs● Maintained student engagement at (85% or greater) focusing on using 3 keys of problem solving. Kept student prep consistent and follow -up with my book of business consecutivelyKEY COMPETENCIES: FASFA COMPLETION, ORIENTATION COMPLETION, PROFESSIONALISM AND EXECUTION, COMMUNICATION AND FEEDBACK,Generated over 129 student applicants, secured 106 students show with (53.5%) start rate average, persistently progressed in the admissions department during my tenure at AIU● Created and directed team building activities, communicated effectively with peers, determined and met student objectives● Maintained orientation rate goal by (80%) or greater and did an exceptional job with setting firm expectation● Collaborated with Financial Aid and Academics departments, ensured high level of service by exceeding FASFA completion goal consecutively

Assist prospective students through admission process in accordance with state and federal requirements. Maintain student engagement expectations and meet overall admissions consultant role expectations. Manage student applications at (80%). Serve as alumnus/peer mentor for AIU Online GA MBA students. Increased student start rate by (93%) and maintaining (100%) early student attrition from 1st to 2nd session transition.KEY COMPETENCIES: TOTAL ORIGINAL ENROLLMENTS START %, PERCENTAGE TO START ESP, QUALITY STUDENT INTERACTION, OVERALL EVALUATIONAccelerated over 10 students through application process monthly, achieved 5 students to show rate and (90%) start rate average monthly● Developed and managed action plans, meeting personal and departmental student population objectives● Conducted interviews, developed rapport, facilitated communications, identified student prospect needs● Maintained student engagement at (90%) focusing on using 3 keys of problem solving. Kept student prep consistent and follow -up with my book of business consecutivelyKEY COMPETENCIES: FASFA COMPLETION, ORIENTATION COMPLETION, PROFESSIONALISM AND EXECUTION, COMMUNICATION AND FEEDBACK,Generated over 60 student applicants, secured 20 students show with (51.5%) start rate average, persistently progressed in the admissions department during my tenure at AIU● Created and directed team building activities, communicated effectively with peers, determined and met student objectives● Maintained orientation rate goal by (60%) or greater and did an exceptional job with setting firm expectation● Collaborated with Financial Aid and Academics departments, ensured high level of service by exceeding FASFA completion goal consecutively

Managed and oversaw large enterprise. Performed administrative duties related to sales activities while exercising close attention to detail and tight internal controls. Provided selling materials and advertising POS to execute at retail while completing the quality call process. Utilized innovation to produce quality results while understanding business cases impact. KEY COMPETENCIES: PRODUCT DEVELOPMENT, DISTRIBUTION, CORPORATE STRATEGY, MANAGEMENT EXPERIENCE, SALES ORGANIZATIONManaged large enterprise consisting of chain and independent accounts● Led unit with 97% distribution, including launch with US Smokeless Tabaco Company● Exceed Q4 launch expectation of 90% distribution, delivered 98% within weeks of distribution window● Ranked in top 5% of TSM for outstanding volume growth with John Middleton & Co● Generated increased volume and shares, utilized Quality Call Process for evaluationKEY COMPETENCIES: CLIENT RELATIONSHIPS, ANALYTICAL PROBLEM SOLVING, TECHNICAL EXPERTISE, BUSINESS STRATEGY, AUTOMATIONReceived Section Leader Contribution Bronze Award for leadership and reduced USSTC rates ● Collaborated with account owners, staff, and wholesale distribution centers, scrutinized findings● Provided innovative solutions, utilized account owner data analytics, improved growth and product visibility● Helped team win UNIFI Health Challenge 1st placeKEY COMPETENCIES: PROBLEM SOLVING, VERBAL COMMUNICATION SKILLS, FINANCE, SALES, OPERATIONS MANAGEMENT, BUSINESS SALESEarned Louisiana District Focus Contest, 1st Place● Grew brand volume, share, and visibility● Served as section 23 Lead with UNIFI and Louisiana District Newsletter, Editor & Chief● Maximized efficiency of Quality Call Process use, evaluated stock, price, and exterior and interior visibility

Selected for paid internship in the first “Class of 8, Lilly Diabetes Sales Interns, Summer of 2013.” Completed headquarter-based training in Indianapolis, IN. Acquired and demonstrated exceptional product knowledge regarding Diabetes Care. Displayed excellent territory business knowledge and expertise utilizing information from field ride observations. KEY COMPETENCIES: OPERATIONS, BUSINESS DEVELOPMENT, SERVICE DELIVERY, CLIENT BASE, TECHNOLOGY INDUSTRY, STORYTELLINGCultivated beneficial relations with well-known endocrinologist, advanced tandem selling abilities, prioritized patient ● Executed segmentation/VBS/PCP (Primary Care Physician) covenant in HCP (Health Care Provider) interactions● Demonstrated excellent territory business knowledge, utilized Business Reviews and field ride observationsKEY COMPETENCIES: CONTRACT, LEADERSHIP DEVELOPMENT, FINANCIAL TARGETS, FINANCIAL PERFORMANCE, EMERGING TECHNOLOGIESCompleted rigorous training, generated revenue from sale of Diabetes Care products to HCP and PCPs ● Enhanced product value, patient solution, brand access, and recognition● Exemplified commitment to compliance and safety, maintained requirements and regulations● Executed Call Investment Strategy, optimized i-Align, routing, and alliance expectations, met customer needsKEY COMPETENCIES: TRAINING, ACCOUNT MANAGEMENT, OPERATIONS, CORPORATE STRATEGY, SALES, BUSINESS DEVELOPMENT, PROJECTReceived internship position in first class, managed corporate funds, logged expenses and professional interactions● Contributed to high performing teams, fostered positive culture, delivered customer service● Increased product value, improved customer relations and patient solutions, exceeded expectations