Assess physical damage to laptops, mobile devices, and home computers. •Replace broken hardware including palm rest, bottom base, LCD, bezels, hinges, hinge covers. •Install OS and other software on devices as required. •retail •shipping duties, including using UPS World Ship, Intake tracking, label and box shipping.

Making outbound sales calls for the Sirius XM Satellite Radio project to currently existing customers to continue or renew their accounts with Sirius XM Radio. •Speaking with customers on phone. •Data Entry. •Accounts management. •Maintain handle times. •Maintain low wrap-up times. •Ensure that customer needs are met and answer any question they may have regarding their accounts. •Inbound Geisinger Insurance enrollment agent. •Reenrolling current Geisinger Medicare Advantage members in plans for 2015. •Assisting members understand current and future insurance plans. . •Inbound Member Services agent for Care Improvement Plus medicare advantage plan. . •Assisting members with all aspects of their medicare advantage plan including billing, benefits, claims, pharmacy.

•Data Analysis. •Implementation of HTML in website building/restructuring. •Critical analysis in resolving ongoing operations issues. •Ticket management using SysAidCSS ticket tracking system. •Remote Desktop access experience. •Remote Desktop access experience. •Used Microsoft Exchange and Active Directory to manage email accounts and functions of over 70,000 agents. •Worked directly with IT/Development Team to implement platform changes. •Use of Novell IManager for overseeing and implementation of agent account settings. •Use of MLS tracking software.

Determine value of items brought in during recycling drives. •Research items for points of interest. •Create EBay posts for items on company account. •Used Frontpage 2003, Blackthorne posting software, and CuteFTP 7 Pro

•Walked customers through physical setup of hardware. •Installed all software via Webex Remote Sharing. •Worked with QuickBooks, Peach Tree, and Simply Accounting software as they interfaced with our product. •Helped customer with home and office networking, including wireless setup. •Used Goldmine to maintain accounts and make tickets. •Worked with FTP servers. •Made registry edits in Windows as well as basic Windows support.

Assess all assets for any redeemable market value. •Data wiping via Data Wipe Pro software, degaussing, or physical destruction. •Use of RF scanner for data entry. •Used custom ticket managing software. •Recycled unsalvageable technology.

Trained new employees on all aspects of the DSL project. •Supervised a team of 25 employees. •Assisted in special projects such as handle time reduction, and call resolution improvement initiatives. •Conducted quality assurance monitoring for employees. •Worked with switch software and proprietary call center management systems to manage staff. •Conducted coaching meetings with employees on team.