•Responsible for servicing existing client base while generating new business to expand current customer base•Maintaining expert knowledge of the continually evolving E-Rate program, which provides telecommunications discounts to schools and libraries•Managing client accounts, ensuring all E-Rate forms are accurately filed, deadlines are met and exemplary customer service delivered•Coordinating and ensuring full client compliance with the E-Rate program, including all necessary forms and documentation•Providing timely and accurate responses to client requests•Ensuring all forms are filed in a timely manner for all clients and funding years•Efficiently utilizing E-Rate-related applications such as USAC’s E-Rate Productivity Center (EPC) and proprietary E-RATE ONLINE applications•Meeting with clients to determine future funding requirements as needed•Effecting change as needed to make for a value-added client resource and a profitable business•Assist Director of Operations with other assigned tasks

All-around, “go-to” marketing manager and creative writer for the company•Responsible for planning and executing up to 25 marketing content initiatives at any given time, including web content, social media posts, internal and external product release documents, sales presentations, RFP/Q’s, client proposals, customer spreadsheets, flyers & sell sheets, banners and posters•Worked on an extremely successful crowdfunding tech campaign ($540K through over 3,800 contributors raised in 3 months) – including videos, photo shoots and constant web and social media communication with backers•Assist in creation of promotional videos, both in-house and professionally•Coordinate company’s B2B social media presence. Expanded company and product social media following by over 10,000 followers over a 6 month span in 2015.•Responsible for creating & sending monthly sales / marketing email advertisements to 150K customer base•Coordinate with PR firms on press releases and other projects detailing new products and company initiatives•Utilizing 3 years of print production experience in working with vendors•Overseeing creation and inventory of marketing materials, including collateral, apparel, banners, trade show items and premium giveaways•Planning and assisting in 6-8 conference and trade show initiatives per year (attending 2-4)

Planned, tracked and controlled design and print production projects, from initial creative concept through final production and shipping•Managed and oversaw design and production of over 50 projects simultaneously•Coordinated printing of more than 50 million client advertisements, sales sheets, flyers and letters per month•Primary contact with commercial and non-profit clients in serving their print production needs•Secondary/support contact for Fortune 500 clients such as Netflix•Created and printed over 1.7 billion advertisements for Netflix along with supplemental projects• Created multiple detailed production calendars monthly for major clients to track progress of each project•Key liaison between client and vendor, including designers, pre-press operations and printers

Functioned as a primary liaison for domestic licensing in the U.S. and Canada, overseeing more than 20 toy, apparel and houseware licensees at a time•Point person and all-around “go-to guy” for accounts including Walt Disney Parks & Resorts (theme park merchandise), Kids Headquarters (apparel) and Rubie’s Costume Company • Provided support for new product lines, including Muppet Babies, Fraggle Rock, Bear in the Big Blue House, Farscape, The Dark Crystal and others • Worked closely with marketing group to plan and coordinate trade shows • Key participant at trade shows in showcasing new product lines•Assisted the Brand Manager in making key decisions regarding new product requirements