Brian Groh Email & Phone Number

Southampton, PA, US

Exton, PA

Responsible for addressing complex customer service issues after escalation to higher level, department training, creation of diagnostics procedures and being a liaison between Customer Service and Product Management, Engineering and Total Quality departments for multiple hardware and software products. Assist Product Management in pre-release Beta testing.

Kennett Square, PA

Responsible for providing customer support for both hardware and software of new generation tracker, determination of units requiring factory service. Identified problems with new releases of Laser Tracker product. Developed interim solutions that could be implemented in the field and assisted Engineering in testing permanent hard solutions implemented.

Kennett Square, PA

While reporting to the Director of Customer Service during search for replacement Manager of the Laser Tracker Repair & Customer Service Department soon after FARO’s acquisition of SMX, supervised repair technicians, monitored hardware repairs, set technicians priorities and improved departments efficiency by identifying and correcting deficiencies in.

Kennett Square, PA

As part of the Contract Inspection & Training Department, performed Laser Tracker inspections and conducted custom Laser Tracker training at customer locations. Created and edited new product documentation. Wrote proposals for contract inspection and worked with customers to design inspection plans. Consistently received high instructor-rating scores.