• Technical sales: presenting value-based solutions, digitization of workflows, & differentiation across CSG’s CX product portfolio.• Orchestrating personnel and technical assets during sales pursuits.• Technical SME: Interactive Messaging Services (SMS, MMS, IVR, RCS)

• Technical Solution specialist for CSG’s cloud-based customer engagement and decisioning platform, and multichannel interactive messaging services. • Support Sales Teams/Sales Engineers on new opportunities. • Technical SME on API’s and integrations, protocols, emerging technologies, architecture, cross departmental offerings.

Tokyo, Japan: language, culture, family

• Pre-sales technical & consultative selling role: multi-disciplined, advanced technical sales supporting Fortune 500 accounts. Primary technical lead for Western Sales Region; Consistently exceeded sales/revenue objectives.• Core competencies: broad/deep technical knowledge; developing strategic solution architectures, technical strategies & roadmaps; digital transformation, business opportunity development; consultative selling. • Objective: drive sales revenue growth via innovative solutions and technology strategies that solve clients’ unique business problems & enable desired business outcomes.• Job functions: consultative technical selling; solution architecture development & design (creating repeatable solutions); technology & strategy advisory/consultation; technical sales strategy; presenting solution & technology recommendations to Sales/SEs & clients (CXOs, Directors, IT/engineers); collaboration across different functional teams.• Developing strategic solutions/architectures across multiple technology domains: Network, Cloud Services, Security (Edge, Cloud), Intelligent Edge Solutions (SDN/NFV, SD-WAN), Voice (VoIP): SIP Trunking, UC/IP-PBX, Collaboration, Contact Center; Wireless: Mobility (5G/LTE) & Wireless LAN; IoT; AT&T Consulting/Professional Services• Market sensing: provided feedback to AT&T Product Management & Marketing teams regarding: client business drivers, industry developments, technology trends, AT&T product gaps, competitive intelligence/activity.

• Pre-sales SE role: field engineering support for sales teams & clients supporting Fortune 300 accounts. • Responsibilities: consultative technical selling; point solution recommendations of AT&T products/services matched to client technical/application requirements; solution/network design; technical product support; delivered technical presentations to all levels within customers’ IT organizations; partnered with Client Director on account strategies and planning.