• Conducted thorough biopsychosocial assessments to develop personalized treatment plans for clients in a trauma-focused therapy setting.• Utilized evidence-based interventions such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy to support clients in achieving their treatment goals.• Collaborated with clients to empower them in their recovery journey and provided psychoeducation to enhance their understanding of mental health.

Completes thorough biopsychosocial assessments to identify and support clients needs- diagnose mental health and substance use conditions based upon DSM-V TR criteria- Collaborates with clients to identify treatment goals and objectives- Conducts individual, couple, and family therapyFosters positive client collaboration based upon clients identified needs-Implement various treatments and protocols including cognitive behavioral therapy, trauma focused therapy, dialectical behavioral therapy, mindfulness-based cognitive therapy, substance use counseling, motivational interviewing, executive life coaching, and other treatment modalities to best serve clients needsContinuously assess and adapt treatment plansCollaborate with family members and relevant parties when necessary with client consentAdhere to all safety protocols and provide crisis intervention as neededcompletes detail oriented and timely documentation in adherence to pay source guidelinescollaborates with colleagues in a collegial manner to best serve clients needsrefers clients to clinical and community resources

• Key metric Patient Satisfaction Score for therapeutic services increased from 40% to 76% between 2015-2018; earning Behavioral Health Unit the Pinnacle Award within Atrium Health System• Complete comprehensive biopsychosocial assessment at time of admission with 2/3 of the unit census; assessing Serious Mental Illness (SMI), Depressive disorders, Personality Disorders, Substance Use Disorders, and co-occurring disorder populations•Provide clinical recommendations regarding course of treatment, emergent psychosocial needs, and disposition•Collaborate with patient and multi-disciplinary treatment team to identify personalized treatments goals and specific objectives to achieve these goals.•Organize treatment team meetings with MD, social work, case management, nursing, substance use counselor, recreational therapy, and outpatient providers• Facilitate numerous multi-agency treatment team meetings for complex case needs•Complete treatment referrals for basic and enhanced services; including Community Support Team, Assertive Community Treatment Team, Critical Time Intervention, Peer Bridging, Transition to Community Living Initiative, and VA Mental Health Intensive Case Management•Complete referrals to regional substance use acute and long-treatment centers•Provide case management duties based upon patient’s needs,•Intervene in crisis situations, appropriately and effectively applying crisis intervention skills• Provide brief individual therapy including Trauma focused therapy, Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Motivational Interviewing, Mindfulness Based Stress Reduction, and psychoeducation• Provide brief couples and family therapy, support, and psychoeducation to patient and natural support system from a strengths-based perspective• Facilitate weekly Cognitive Behavioral Therapy, Mindfulness, psychoeducation, and open process groups• Provided clinical supervision of social work student during MSW Clinical Internship

• Completes comprehensive psychosocial assessment as part of multidisciplinary treatment planning• Provides individual and family therapy, therapeutic support, and psychoeducation to patient and patient's social support system utilizing a strengths-based perspective• Facilitates CBT and mindfulness based group therapy within inpatient setting• Participates and collaborates daily within multidisciplinary treatment team

• Worked directly with Psychiatrists, Nurse Practitioners, clinical social workers, counselors, and agency support staff to assist consumers in attaining desired mental health services and continuity of care• Met with clients individually and in group settings to provide ongoing recovery support and counseling, identifying strength-based coping skills, linkage to appropriate community resources, support groups, housing, or disability assistance within region, and provided general information related to specific consumer diagnoses, symptoms, and/or wellness management • Conducted 342 psychoeducational groups within regional behavioral health units • Served as written and verbal interpreter for Spanish speaking consumers for clinical and administrative concerns, including outpatient therapy, psychiatric assessments and medical concerns•Collaborated with consumers to complete treatment plan updates to reflect their current therapeutic goals. • Collaborated with Access to Care to address mental health and substance use crisis events.•Completed assessment, safety plans, triaged crisis event, and referred to appropriate services as Mobile Crisis Management Clinician •Performed safety coordinator duties within high volume outpatient clinic for four years per CARF accreditation and risk and safety standards• Assisted in development, ongoing collection and formatting of survey data and monthly dashboard data for program outcome measurement and evaluation for internal administration and external funding sources.• Provided ongoing clinical and administrative supervision of program operations and clinical technical assistance to five Certified Peer Support Specialists•Developed individualized annual supervision plan for certified peer support specialists• Engaged with leadership team to resolve issues, review performance, and assist identifying appropriate changes to the peer support program as consumer and agency needs changed

• Completed Master’s in Social Work internship within CVBH Quality Management department • Collaborated with Quality Management director in development and implementing annual trainings per CARF accreditation standard•Collaborated with multiple program supervisors throughout agency to complete mock surveys in preparation for CARF survey accreditation• Provided trainings for multiple agency programs regarding CARF accreditation processes • Facilitated quarterly agency Client Rights committee meetings• Completed peer reviews for ACTT and Outpatient Therapy documentation and treatment planning• Assured rapid resolution to customer service clinical and administrative concerns• Attended provider council and quality management monthly meetings with Partners BHM• Attended ACTT team meetings and observed multiple providers offer services in the community• Translated all agency-wide intake, authorization and bill of rights documents into Spanish

• Met and exceeded sales goals at multiple locations throughout Western North Carolina region • Served as liaison to Latino community for multiple locations within Western North Carolina• Trained multiple employees on best practices and procedures related to wireless data solutions• 2006 “ Quest for Excellence” winner for retail sales• Processed consumer confidential paperwork and personal accounts to assure accuracy

• Coordinated and assisted in the deployment and ongoing maintenance of telecommunications equipment during the initial implementation of data network• Provided field engineering and troubleshooting for multiple data network elements• Technical Point of Contact for specific company hardware and software concerns including pricing, procurement, and approval of professional services• Conducted field trial for multiple network performance reporting software packages• Created product activation Policy & Procedure for multiple Data Network products• Trained multiple departments for optimal utilization of software for internal and external customer sales, troubleshooting and capacity planning• Worked directly with Marketing department to develop and implement multiple network reporting web-based tools • Performed project management duties as facilitator among multiple internal departments for rollout of network reporting tools and associated consumer products• Recommended, developed and produced weekly, monthly, and quarterly network “health reports” and network traffic studies for senior management