Brian Doan Email & Phone Number

Indianapolis, Indiana, United States

- Cleaned and removed thousands of data records to increase usability and searchability of pertinent information for sales cycle while also maintaining the organizations storage limits- Implemented a few software integrations to improve sales process (Docusign), provide valid data forprospecting(Zoominfo),sales team insight for marketing(campaign monitor), and call logging for activity(RingCentral)- Created declarative automated processes through flow for email alerting and data standardization

- Attained over $300,000 in funding through business grants/loans to sustain the business during the pandemic- Strengthened customer rapport through providing hospitality, resolving communication disconnect between contractors and clients, and de-escalating situations in a non-combative manner

Indianapolis, Indiana Area

- Maintained and updated old hardware and equipment for easier usability among non-technical staff - Redesigned entire web presence with a website and reengaged social media interaction - Built presentations using MediaShout software to provide smooth transitions within the services-Trained leadership on relevant technologies to improve efficiency within their role

Fishers, Indiana Area

- Built a rapport with customers to provide a unique experience to capture new long-term customers- Provided technical support for equipment and management tools to lessen downtime and stress of team members- Served 50-100 customers within the lunch rush hours to meet store hourly net profit goals- Trained front of house team members to be proficient at technologies used on a day-to-day basis

- Maintained a working knowledge of current technologies to educate customers to generate store sales- Operated POS machines to create discount tags for merchandise markdowns to lessen tasks for management staff and quickly service customers- Merchandised 20 products weekly using UPC codes to provide customers with new products offering available

Education record

Fullstack Javascript, Web Page, Digital/Multimedia And Information Resources Design

Education record