• Exceed sales goals and improve profitability by developing sales strategies and business plans in line with market trends.• Drive change and constructively challenge established processes to identify improvement opportunities.• Develop new ideas and thought creatively to grow business and enhance profitability and revenue.• Restructure of BMW Motorbikes (Motorrad). • Strengthening relationship with the BMW brand.• Recruit and train high-achieving staff, that have a passion.• Weekly operational updates to BMW and Group1 Franchise Director.• Represent my department during quarterly audit.• Monitor and update operational processes.• Motivate and retain staff, supporting my team every step of the way.• Staff appraisals, coaching, and career development.• Order new stock, with the correct options so we can sell confidently and maximise profit.• Purchase used stock from customers and adverts online.• Motorrad most improved dealer in 2021 across the UK network. • Deal with customer concerns and complaints, coming to a satisfactory conclusion that suits all parties, not always financial.

• Managed the sales department including coaching, recruitment, appraisals, and performance reviews of staff. • Marketing and purchasing of stock.• Increased finance and add on product penetration, while ensuring the deals were FCA compliant.• Retained existing customers and substantially grew customer base, and sales volume including profit.• Prepared weekly reports for the Group Operations Director. • Closed the month electronically plus physical deal files, also ensuring debtors list was clear. • Organised product placements to increase brand awareness, while building lasting relationships with luxury local brands. • Identified and restructured service department, as sales lost customers through ownership cycle.• I orchestrated a weekly meeting with the Service Manager and front of house team, to ensure we achieved a faultless customer journey.• Monitored sales team performance, providing effective training to help reach revenue and profit targets .• Used customer and market feedback to make informed business decisions.

• Planned and developed strategies to increase sales territory awareness, exceeding targets.• Carried out sales visits to current and prospective customers.• Hosted and attended Jaguar UK events, to showcase the Jaguar product, however I also showcased luxury iconic brands. Brands included Christian Louboutin, Coutts Bank, Super Yacht Charter. Guests included Michelle Keegan, Eddie Jordan and Ian Wright.• Achieved exceptional client satisfaction feedback.• Monitored sales team performance, providing effective training to help reach revenue and profit targets.• Set highest personal performance standards for self.

I was tasked with building a group corporate department. I recruited, trained and reviewed all staff across each site. Maintained and improved relationship with Lexus GB. Prepared and presented to corporate customers. Designed and implemented a sales process. Created local business awareness. Built a strong relationship with top leasing companies, who I also hosted at events and visited them regularly. In addition to this I also contacted and visited Blue-chip companies.