Brian Hammock Email & Phone Number

Greater Philadelphia Area

South Eastern Pa

•Coordinate daily calls and requests to dispatch for area technicians. (8 technicians at this time)•Use KPI and SLA standards to track performance in daily/weekly/monthly workloads in a cohesive team environment.•Perform & create logistical reports on parts for receiving and expediting shipments to technicians.

• Desktop support for clients at 2 business sites, 100+ employees.• Software loading for peripheral devices and file transfers through Windows Remote Desktop.• Serviced laptops and desktops onsite; replaced hard drives/loaded software. Change or adjust firewalls per security protocol.

Greater Philadelphia Area

•Software upgrades, reimaged hard drives, corrected registry issues and confirmed firewall protocols on ATM network systems.•Service, break/fix, or upgrade on multiple ATM platforms, air Vat systems, and business alarms. Programmed alarms and verified through networked monitoring center.•Tracked/followed-up regarding parts for receiving and shipments of break fix items.•Configure ATM’s IP addresses for network connectivity and troubleshoot network failures.

Greater Philadelphia Area

•Responsible for the installation of Windows XP, configuration of desktop computers, peripheral equipment and software for over 300 ATMs.•Perform service, break fix, or upgrade on multiple ATM platforms and tracked/followed-up regarding parts for receiving and shipments of break fix items.•Network troubleshooting for LAN/WAN connectivity of Cisco switch and routers.•Configured IP addresses for network connectivity. Troubleshot network failures and installed software upgrades and corrected registry issues.

Greater Philadelphia Area

•Performed service maintenance on Lexmark T600 platform and T640 network model printers, Dell OptiPlex models GX150, GX260 and GX520.•Installed and managed network monitoring for over twenty Dell 2850 model servers, Cisco 1250 model routers and 740 model switches.•Remote desktop/laptop support for clients.•Configure/Troubleshoot IP addresses and firewalls for network connectivity.

Wilington, De

•Verify requested server requests vs actual work completed.

• Repair or upgrade computers with hardware or software needed to recover the system to its working state or to improve the systems operation to satisfy the customers need.• Administer phone/in store based technical problems or questions from customers and assisted in the walkthrough of setting up small based internet typologies via personal knowledge for customers setting up a home or small office network.• Assist customers with problems and questions in finding or acquiring a computer/network system which would be beneficial for the customer.

•Maintain, troubleshoot, and repair aircraft weapon systems.•Managed and trained over 50 personnel in job functions per on-the-job training.•Managed a library of over 5,000 technical orders of sensitive information for a squadron. •Honorable discharge Nov. 2004.

Information Technology

Associate’S Degree, Network Engineering, 3.9

Education record