Responsible for the Hyperautomation Pipeline for Neolytix, who is an MSO within the Healthcare industry. Directly led a team of 3 offshore developers and utilizing leading technology to support the MSO Clients. Designed automations using No-Code/Lo-Code platforms (UIPath, PowerPlatform), designed ETL processes for internal Business Intelligence & Analytics teams to support the Client, and established an API bridge connecting various EHR/EMR platforms to the HIPAA compliant database for Virtual Assistant’s usage. Provided training and detailed decks to the Marketing and Sales teams to drive new business.● Automations supported internal and external processes, namely the Revenue Management Cycle (RCM) which includes Patient Scheduling, Pre-Authorizations, Chart Updates, Medical Billing, and Patient Account Management.

* Managed the placement and payroll process for Sub-Contractors used to support Eviden internal Clients through external Suppliers within USA & Canada. * These activities were completed using a variety of software including SAP, Fieldglass (SAP), and within Excel by using the full functionality of spreadsheet linkages, Power Query, VBA scripts, and Macros.* Managed the two types of Suppliers; those operating under a SOW with monthly invoicing, and those operating under a PO with bi-weekly invoicing - Each type of invoicing required Supplier submission, approval, reconciliation, and AP submission to meet the payment objectives.* Handled any Revisions of time, location, billing information, or Cost Center Management.* Key to progressing a Worker from Job Posting, to Work Order, run-business, through to termination.* Onboarded new Suppliers and provided each with a "white-glove" experience in order to ensure that the "Velocity of the Dollar" was not impeded at any point in the process.(Eviden is formerly an Atos organization)

* Delivery of RPA consulting and implementation engagements with Industry leading RPA Platforms (e.g.PowerAutomate, Automation Anywhere, Blue Prism and/or UiPath)* Support in extending and optimizing the industrial RPA approach* Supporting RPA-related business development activities.* Supporting interviews with stakeholders to understand their automation needs* Assess & analyze potential opportunities for automation* Bring innovation to the RPA implementation through Process Optimization, Artificial Intelligence, Analytics, OCR and other relevant solutions* Collecting and analyzing application, IT landscape and infrastructure data to feed into the RPA use cases* Preparing and supporting workshops to play back findings and explore solutions to specific issues* Documenting inputs and outputs for the specific client Business & IT landscape* Working on engagements to assess, design and execute successful RPA plans & technical designs* Identify and build reusable automation components, enablers and accelerators* Prepare solution design and bid documentation for RFIs/ RFPs

The clients supported were Microsoft, Google, and Infosys - This was not in a Developer capacity.Lead Corporate and Organizational strategic and tactical initiatives for multiple Lines of Business and Operations Centers globally. Consult with leadership and management on current and future data needs, using best-practices for governance, resiliency, reliability and visualizations.Lead global BI team conducting run-business and ah-hoc reporting requests to meet the data governance model for communications for data intake and control. The team supports SQL Server (SSMS/SSIS/SSRS), along with PowerBI/DAX requests Lead Global Process Architects who perform Work Instruction creation and maintenance for the global operations knowledge center for any Change Requests submitted for new or existing process and systems updatesLead team of SharePoint Administrators who support the global operations knowledge center and it's numerous sub-sites, along with the creation and maintenance activities for the organization's SharePoint and PowerAutomate/Apps needsLead system administrator for PaperVision/Capture document retention servers creation, support and maintenance with associated policies and proceduresGlobal Point of Contact for the organizations Azure subscriptions and resources, ensuring new intakes and existing items meet the compliance requirements

The clients supported were Microsoft, Google, and Infosys - This was not in a Developer capacity.Manage day-to-day operations for a small team of Web Developers (SharePoint) supporting the Global Knowledge Base. Support the Leadership team with Business Analyst and Consulting activities.Provide support for new technology design, documentation, build and delivery within Operations.

The clients supported were Microsoft, Google, and Arvato - This was not in a Developer capacity.Created project and Process Design Documents (PDD) for automation using UIPath, Pega, and BluePrism developersEnsured connection for all affected parties together during project life cycle, such as Quality & Training, HR, BI, WFM, Ops & LeadershipInfluenced internal and external stakeholders with project documents, requirements, and solution strategy Functional reporting into Head of Innovation matrix within the global RPA LabInvolved in strategy and planning for Arvato's global operational footprintPromoted and delivered solutions for Arvato's Client portfolio and operations globally, embedded within Microsoft and GoogleLead customer engagement life cycle from pre-sales consultancy through post-sales hyper-careKey contributor to design of global enterprise ticketing system, including KPI, document, and escalation system for top 4 tech

The clients supported were Microsoft, Google, and Arvato - This was not in a Developer capacity.Created project and requirement documents for OpenText6 BPM (workflow) deliveriesInfluenced internal and external stakeholders with project documents, requirements, and solution strategy Engaged with global operations and support teams to recognize and define workflow solutionsLeveraged Data Analysis to define key functional areas and solutions being supportedKey contributor to design of global enterprise ticketing system, including KPI, document, and escalation system for top 4 techDesigned Billing and Quality Assurance process for global operations processing

The clients supported were Microsoft and Arvato - This was not in a Developer capacity.Responsible for delivery of new process and procedure launch for the Microsoft OEM division globallyReviewed all associated processes for global standardization, process improvement opportunities and current-state redesignsWorked directly with external stakeholder, walking through the process and delivery to ensure expectations were metKey contributor to design of global enterprise ticketing system, including KPI, document, and escalation system for top 4 tech

The clients supported were Microsoft and Arvato - This was not in a Developer capacity.Managed 11 North, Central, and South American OEM Distribution & Reseller Accounts for MicrosoftEnsured customers had no issues with agreement or billing setup, reporting or supply chain and continued to operate without complicationsHeld Monthly connections going over upcoming launches and known issuesAutomated 10% of Agent year through reporting enhancementAchieved perfect 200 on Client Satisfaction (CSAT)

The clients supported were Microsoft and Kelly Services - This was not in a Developer capacity.Supporting Xbox 3PP Worldwide with SKU/BOM management and creation. Ensuring no stop-shipping events occur with Authorized Replicators during manufacturing. Providing problem solving avenues to assist with the channel.

The clients supported were Microsoft and Kelly Services - This was not in a Developer capacity.Provide momentum and support for multiple programs and revenue channels. Responsible for booking all non-automated revenue transactions within a fiscal calendar time frame. Utilizing SQL, Access and Excel to generate, maintain, and report programmatic data to wide audience and for business intelligence purposes.

The clients supported were Microsoft and Materus Global - This was not in a Developer capacity.Provide momentum and support for multiple programs and revenue channels. Responsible for booking all non-automated revenue transactions within a fiscal calendar time frame. Utilizing SQL, Access and Excel to generate, maintain, and report programmatic data to wide audience and for business intelligence purposes.

The clients supported were Microsoft and Spherion - This was not in a Developer capacity.Managed the support services for Microsoft Licensing, GP, consisting of Reception, Conference, Mail and Facility Services and 6 employees. Managed the budget and associated vendor lines. Providing continual flow-down procedures, information and training to rotating staff positions. Oversaw the growth and development of site from one building to the current state of three buildings, and assisted by providing project management and implementation.

The clients supported were Microsoft and Kelly Services - This was not in a Developer capacity.Providing financial account management, data-entry of all revenue transactions, and financial reconciliations and projections of fiscal budget. Established policies and procedures for facility support functions, while creating emergency evacuation procedures and training. Backfilled other admin positions and duties as directed or needed.

Provided administrative support for small business, while managing an online marketing push. Developed both hard- and soft-copy marketing material for use in a new snack food line. While managing the online marketing order fulfillment, was able to reduce the production time from over a week to two days. Assisted as needed with the various functions of the small business, including technical support, program management, and manufacturing and logistical support.

The clients supported were Microsoft and OfficeTeam - This was not in a Developer capacity.Supported the VLO Emerging Programs revenue stream through contracting and invoicing, with a focus on virtual account management. Responsible for entering all non-system generated revenue transactions. Managed contract execution and routing for multiple programs. Supported with testing and training for online revenue recognition programs while providing call-log support for all issues.

Wide Career range including US Army Reconnaissance (CavScout), carpentry (stick-built), manufacturing & distribution, tele-marketing management, home and auto insurance, to list a few.Claims Representative (Safeco) | JUN00-JUL01 Telemarketing Operations Manager (Sunterra Resorts) | JAN97-JUN00 Manufacturing Lead (Handelmann Distribution) | APR96-DEC96 Apprentice Carpenter (West Coast Framing) | JAN96-FEB97 Reconnaissance Scout (United States Army) | JUN92-JAN96 Range Manager (Lazy 5 Gun Club) | SEP90-JUN92