Brian Harris Email & Phone Number

Birmingham, Alabama Area

• Set-up computer equipment for old and new users.• Diagnosis and Troubleshoot any computer, application, mobile, or printer problems on any user.• Reset Active Directory users’ accounts from password reset to unlocking the account.• Reimaged computers when computer has crashed.• Scan for virus.• Order replacement or warranty parts for computers’ parts that failed.• Connect computers and printers to the network switch• Give technical support through email, in person, or on the phone.

Birmingham Area, Alabama

• Operate an OCE 7000 and 8000 series high speed printers.• Monitor mainframe consoles for batch jobs messages, hardware messages, and tape library messages. Perform Initial Program Loads when asked or schedule by managers and programmers.• Retrieve tapes from the tape library, scan tapes, and insert tape in the tape silo.• Review print quality for all documents including checks, and insurance cards.• Deliver printed documents, checks, and reports to their respective areas.• Report problems to the appropriate departments and managers.• Process insurance cards on the DataCard machines.• Able to work weekends and holidays with minimal or no supervision.

Birmingham, Alabama Area

• Operated an OCE 7000 and 8000 series high speed printers.• Monitored mainframe consoles for batch jobs messages, hardware messages, and tape library messages.• Retrieved tapes from the tape library, scan tapes, and insert tape in the tape silo.• Delivered printed documents, checks, and reports to their respective areas.• Reported problems to the appropriate departments and managers.• Processed insurance cards on the Data Card machines.

Montgomery, Alabama Area

Operated computer and its peripherals in order to produce accurate output with no delay or valid complaint or supervisor. Operates 135MX laser printing system in order to produce accurate output with no delay and operates high capacity feeder, combination interface and folder machine in order to produce accurate output with no delay or valid complaint to supervisor. Monitor CA7/CA11 jobs execution with no delay or valid complaint to supervisor. Modifies and submit jobs using ROSCOE panel and JCL for execution on the computer in order that production processing can be accomplished with no JCL error and not breach of the integrity of the data occurring updated. Communicates with programming staff concerning problems with the weekend cycles processing.

Birmingham, Alabama Area

Training to be a unit management of a particular store. Learn all aspects of all the jobs at the Waffle House restaurants including salesperson and grill operator. Conduct inventory and ensure adequate amount of food and supplies are on hand. Complete accounting duties to verify accuracy of sales transactions. Identify, recruit, and interview potential hourly Associates. Make hiring decisions and conduct initial training with associates. Handle payroll, assess wage rates and calculate bonuses. Prepare and cook meals and maintain cleanliness of food preparation area. Perform accounting duties ensuring collection, security and deposit of cash. Document store sales and food, operating, and payroll costs. Maintain and audit food inventory.

Birmingham, Alabama Area

Entered the data from payment batches into the payment system. Balanced each payment batch total amount when the batch is unbalanced. Created an updated bank deposit boxes shipment Excel spreadsheet. Coordinated with the payment team to prepare batches to send to the scanning department. Documented the payment batches completed daily and reported it to the Accounting Coordinator. Interpreted insurance remittances to find the hospital money and the emergency department money. Trained payment department in finding hospital money and emergency money in the insurance remittances.

Birmingham, Alabama Area

Promoted from computer operator to senior computer operator. Documented all the problems, completed clients jobs, clients documents shipped and patients documents to be mail by the mail room. Informed all departments about job failures, clients that did process, and etc. Managed the Decision Manager processes and produced all the Decision Manger software for all the clients. Edited JCL for jobs that failure during processing.

Birmingham, Alabama Area

Operated the Xerox printers. Printed all the materials for the clients, patients, and insurance companies. Managed the mail process in the computer operation department. Performed the IPLs and the tape backups on the night shift. Produced all the Decision Manager software to each client each month. Forward system problems and job abends to the Programming department.

Birmingham, Alabama Area

Worked under the supervision of store management. Provided outstanding customer service through sales and lending activities. Complied with industry regulations and all corporate policies. Prevented loss or damage to company and customer assets. Maintained a professional and productive work environment.

B.S., Computer Science

Activities and Societies: World Famed Marching Band, Computer Science Club, ACM, Jazz Band. trumpet player in the marching band, concert.

Honors, Non

Activities and Societies: Marching Band, Concert Band, Jazz Band, National Honor Society, AFJRotc Top 10 in my graduating class. Trumpet.