• Understand technology trends and the practical application of existing and emerging technologies to enable new and evolving business and operating models for customers• Oversee multifaceted IT and infrastructure cybersecurity projects for customers across numerous market verticals, demonstrating adaptability and deep expertise in fulfilling diverse industry needs while enhancing data security• Secured over $15M in revenue through strategic reselling and professional services, enhancing customer value and company profitability• Spearheaded several cloud adoption initiatives, significantly enhancing operational efficiency and reducing infrastructure costs for customers• Successfully negotiated and secured over $3M in favorable net terms with suppliers and distributors, optimizing supply chain efficiency and improving cash flow• Lead a distinguished team of senior Infrastructure Architects, each holding expert-level certifications in diverse IT disciplines, driving innovation and technical excellence• Demonstrate strong leadership skills by providing guidance and support to staff, creating a positive and collaborative work environment, and ensuring customer objectives are met• Develop strong relationships with key stakeholders at the customer organization, building trust and credibility through effective communication and collaboration• Identify the organizational impact (for example, on skills, processes, structures, or culture) and financial impact of the solutions architecture to the customer• Develop, organize, and maintain financial budgets, models, and processes for executive leadership team

• Engage in company data center and cloud strategy by partnering with development teams and service owners to assess application readiness for cloud enablement or traditional data center hosting• Strengthened cybersecurity posture by rigorously adhering to PCI-DSS and Sarbanes-Oxley compliance requirements, enhancing data protection and financial data security protocols• Strategically optimized IT procurement, and maintenance contracts, achieving over $2M in savings through effective right-sizing and relationship management with service providers, vendors, and partners• Built and maintained co-located data center to support public cloud provider connectivity, on premise private cloud solutions, and legacy systems while providing high availability, scalability, and redundancy• Drove modernization of network infrastructure in selling locations, service centers, corporate offices, and data centers • Created and maintained technology roadmaps for continuous improvement and innovation to enterprise infrastructure which includes the Neiman Marcus online ecommerce platforms• Continuous management of all infrastructure technology lifecycle investments and delivery• Created customized processes for infrastructure subject matter expert engagement including service level agreements for service delivery of outsourced business service provider• Accountable for ensuring services are delivered per contract and implementing corrective actions when service delivery does not meet contractual obligations• Collect requirements, perform demand management, and serve as interface with application development and other internal business partners• Operationalize new solutions for smooth transition to ongoing support teams• Manage infrastructure asset and services portfolio • Govern platform summaries of each infrastructure technology discipline• Establish and maintain cost modeling and total cost of ownership standards

• Directly accountable for the uptime of revenue generating electronic payment infrastructure responsible for processing over 11 million transactions daily for over $80B transmitted annually. • Fortified company data security by rigorously adhering to PCI-DSS compliance, significantly enhancing the protection of sensitive electronic payment information against cyber threats• Responsible for data center availability, reliability, and scalability; including a secondary data center for zero downtime processing applications and disaster recovery • Consistently maintained 10% to 15% favorable to budget expenses for my cost center• Cut network support and maintenance costs by 20% by bidding and managing vendor relationships• Manage all areas of infrastructure within the data center including network support, operational security, servers, storage (SAN), active directory, WAN, LAN, data and dial circuits, and telecommunications teams consisting of over 30 people. • Partner with peer management to ensure timely resolution of service issues and that change management processes are followed to minimize impact to service applications • Manage relationships and contractual obligations with service providers, vendors, business partners, and resellers• Developed internal coordination process to ensure all infrastructure teams are working together to provide consistent quality customer service and the shortest mean time to value for new project requests• Provide reliable, scalable data circuit and dial infrastructure as well as supporting the day-to-day operations and support of native dial, network access controllers, and least cost call routing for toll free numbers.• Manage the operations of Heartland’s data center infrastructure teams including, but not limited to, hiring, managing, coaching and evaluating personnel

• One of 4 network engineers that designed and implemented a new infrastructure for the largest brick manufacturer in the mid-west United States. Our objective was to build a network that could support the J.D. Edwards ERP system and a migration strategy for the existing NT 4.0 network to Windows 2000. • Contributed to a network team to migrate Exchange 5.5 to Exchange 2003• Responsible for assembling IBM e-series enterprise servers and installing Windows 2000 / 2003 operating system.• Supported the network enterprise which consists of two AD forests and five domains• Duties included the configuration and support of all network infrastructure equipment including, but not limited to: Windows servers, PC’s, routers, switches, VPN Concentrators, and PIX firewalls across a five building campus LAN.• Assisted with the management of all Windows 2000 / 2003 active directory integrated forests, domains, DNS, DHCP scopes, WINS, OU's, e-mail accounts, access rights, and permissions for the enterprise.• Solely tasked with the management and support of an 83 site WAN via IPSEC-VPN / GRE tunneling. The solution allowed for the implementation of EIGRP dynamic routing across the WAN.• Designed, configured, and supported wireless LANs including, but not limited to: Cisco Aironet, Cisco 350 wireless bridge, Linksys wireless access points, etc.• Created and maintained all network documentation, diagrams, and labeling.