Brian Hayes Email & Phone Number

Brampton, Ontario, Canada

Mississauga

• Attend to customer inquiries and concerns with their shipping needs. • Assist customers with requirements for customs clearance. • Support sales and management with an insight to better serve the needs of customers.• Liaison with trucking companies, customs and international locations to track shipments.• Evaluate and implement new procedures.

Brampton, Ontario, Canada

Effectively manage the export and import local door moves to ensure appointments are made and followed to the satisfaction of the customers. Coordinate and monitor reports to allow the use of drivers and resources in the most effective manner while reducing preventable expenses such as storage and lifting costs. Support sales and management with an insight to better serve the needs of customers. Arrange container movement and deliveries while reducing preventable delays. Assist customers with requirements needed for customs clearance leading to smooth transit at the border.

Brampton, Ontario

Effectively dispatched orders from Canadian and American plants to customers while paying close attention to delivery commitment dates. Provided support to sales, customer service and partners resulting in repeat business. Observed level of commitment by carriers to the requested delivery dates to determine most effective partner per lane. Delivered seamless backup support to 4 different plants after three months. Monitored products at plants resulting in no occurrence of dead-runs. Alerted production management when inventory is needed to avoid missing customer commit dates.

Moved import and export containers across the Canadian/American border while ensuring correct paperwork available for customs purposes. Provided support to sales, internal clients, vendors and external customers in order to provide excellent service resulting in repeat business. Arranged container movement and deliveries while reducing preventable delays. Assisted customer with various information required for customs clearance. Updated financial systems which resulted in 100% accuracy for billing purposes.

Mississauga, Ontario, Canada

Provided rates to customers via phone and email. Attended to customer inquiries and concerns with their shipping needs. Provided support to outside sales representatives and general manager which resulted in increase business. Managed reports using Microsoft Excel for sales and imports to identify areas of concern to lessen impact on the company. Monitored import reefer containers arriving in Canada which reduced costs caused by preventable delays. Liaised with dispatch department regarding transportation of cargo which reduced waiting times on the containers.

Mississauga, Ontario, Canada

Processed booking requests in an efficient manner which resulted increased turn-around time. Attended to customer inquiries to determine effective solutions for their business needs. Handled initial contact with prospective customers to build into successful relationships for the company. Provided international support to sales representatives and overseas offices which increased customer satisfaction on a global scale. Monitored container and vessel activity at seaports throughout North America to provide proactive awareness of cargo. Liaised effectively with transportation vendors and port terminals which reduced delays for clients.

Mississauga, Ontario, Canada

Administered and managed customer database using Microsoft Excel and Microsoft Access. Expedited the creation of daily reports for account managers and external clients which resulted in customer satisfaction. Determined and initiated billing process which allowed company to complete orders. Reviewed and rectified overdue accounts that increased company revenue. Provided business and technical support to internal and external clients that satisfied their needs.

Burlington, Ontario, Canada

Contract position. Provided support and assistance to Customer Service representatives which improved their turnaround time. Inputted orders from customers into internal database systems that demanded strong attention to detail and accuracy. Reconciled issues and balanced overdue accounts to issue new invoices which improved revenue. Updated company databases that gave management an organized view.

Tuxtla Gutiérrez, Chiapas, Mexico

Taught English classes at a private academy. Responded to inquiries and issues with parents. Created daily lesson plans and managed classroom. Edited the correspondence and administration manual of the school in English. Prepared the school during its meetings for accreditation with the Southern Association of Colleges and Schools (SACS). Developed advertisement used to successfully recruit foreign teaching staff. Promoted the school through meetings with parents looking to enrol their children, which resulted in increase business for the institution.

Toronto, Ontario, Canada

Developed reports using Microsoft Excel and Access which highlighted the progress of imported cargo. Monitored freight forwarders to ensure that the company received what was promised in the contracts. Maintained successful relationships with internal clients and external vendors, which impacted the department in a positive manner. Evaluated service of providers during process of awarding new contracts to ensure smooth transition for department. Prepared year-end audit for the department that ensured accuracy. Trained colleagues to continue standard operating procedures.

Toronto, Ontario, Canada

Executed database maintenance related to the Year 2000 Project. Developed reports for management using Microsoft Access. Increased speed of data entry which reduced input time while maintaining 100% accuracy. Maintained strong working relationships with internal clients on a global level that resulted in the project being completed with no errors. Trained colleagues to use the system to provide a standard entry process, receiving positive feedback from participants for demonstrated patience and knowledge throughout the training sessions.

Hamilton, Ontario, Canada

My responsibilities included assisting the Communications Director in the set-up and maintenance of the press box and other game-day activities. I also reported and issued game statistics to various media outlets throughout Canada and the United States, and provided ticket information to customers.