Airline Ground & Passenger Handling VendorSenior Leadership Representative for General Aviation Terminal, Airline Ground Support (GAT, AGS) a privately owned company headquartered in Mobile, AL specializing in providing various contract handling services for both airports and the airline industry. These services include complete airline operational handling both above and below the wing including operational and fiscal overall management, air carrier security; catering security; charter security screening; cargo security screening; airline ground handling; skycap and porter services; air cargo acceptance; air carrier city ticket office services; TSA checkpoint ticket and ID verification; large cargo and overnight package carrier operations, deicing/anti-icing services, etc. Reporting directly to the president, Chair Person and Co-Chairman, GAT hired me to develop three key areas… internal training, internal auditing, and customer training & regulatory compliance. My primary responsibilities include oversight and compliance of all training related activities; internal auditing and customer focused compliance audits; customer (airport and air carrier) and government agency liaison; leadership development, and responding to regulatory agency discrepancies, concerns or violations (i.e. OSHA, DOT, TSA, FAA, USDA, Customs and Border Protection, etc.), and GAT customer concerns (airports and air carriers).

Independent motorsports dealer. Specializing in the sales and service of discount manufactured ATVs, UTVs, go-karts, dirt bikes and scooters/mopeds. www.affordablefunmotorsports.com.

Senior Leadership Representative for Atlantic Southeast Airlines (ASA), a wholly owned subsidiary of SkyWest Airlines, Inc. and previously owned by Delta Air Lines, Inc. Held increasing positions of responsibility since reporting to the Vice President-Airport Customer Service and responsible for all training related to airport customer service personnel; career development and leadership training of airport customer service management including the development of department training, facilitation, design, development, policy, procedure, and creative and technical writing staff.

Responsible for airport policy and procedure development, operating manual ownership, compliance and standards, government regulatory compliance, jet fuel quality assurance, foreign government compliance, U.S. Customs and Boarder Protection and the Transportation Security Administration (TSA) regulatory compliance for airport customer service/operations. Key responsibilities also include organizational planning, budgeting and administration. Administration departments include customer service training, airport standards, customs and immigrations, and airport security. • Extensive experience in direct negotiations with the U.S. Customs and Boarder Patrol (Customs & Immigrations), DOT Office of Consumer Affairs, OSHA, FAA, Transport Canada, the TSA and Foreign Government Agencies in response to regulatory violations, compliance and regulatory interpretation differences. • Developed and implemented numerous frontline employee and management training programs designed to identify and correct old management habits/styles, employee issues and employee morale.• Completely revamped and reissued the current airport policy manual to comply with a recently adopted FAA air carrier operational oversight program initiative (system safety model) referred to as the Air Transportation Oversight System or ATOS. This was a very complex and time consuming undertaking.• Built a training, standards and manuals department from the ground up representing Airport Customer Service (Airport Operations) for over 20 years. From a single staff member (myself) to over 45 staff members representing development staff , facilitation staff, policy and procedure writing staff, ACS security staff and fuel quality control auditing supporting over 160 domestic and international stations in six (6) countries.

Station agent progressing to station supervisor, reporting to the Atlanta Station Manager. One of four station supervisors selected by senior management to supervise and manage the ramp and gate operations of the Atlanta airport from 1982 through 1986. Conducted interviews, made recommendations for hire, trained and supervised between 70 and 100 station employees in Atlanta. • Responsible for customer relations, security, training, organizational planning, employee coaching and evaluations.• Performed airport gate, ticket counter, fueling operations and ramp handling functions.