Brian Heavin Email & Phone Number

• Provide high level of customer service - 100% positive feedback on daily randomized Customer Satisfaction surveys• On-site support of hardware and software per contract specifications • Provide documentation necessary to close tickets per customer requirements• Maintaining SLA commitments• Networking including Cat5 terminating, patch panels, switches, and routers • Willing to travel throughout eastern Oklahoma and Western Arkansas PROFESSIONAL EXPERIENCERetail Technology Group, 2013 - 2020Performed on-site service and remote support of fellow technicians, on-site managers, and 1099 technicians. On-site responsibilities included preventative maintenance, break fix, upgrades (software and hardware), installations, and customer service. Other daily responsibilities included controlling inventory stocking levels and shipping of defective parts for repair, providing documentation of services performed with each ticket assigned and providing the customer helpdesk with any documentation needed to close out the service ticket in their system, performing onsite and remote support for my team and 1099 team. Contracted customers include Taco Bell, Panera Bread, Denny’s, Logan’s Roadhouse, Applebee’s, PF Chang’s, Steak N Shake, and many other T&M customers.

Listed skills include Networking, Sales, Hardware, Pos, and 11 others.

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  Sr. Field Service Technician

  Retail Technology Group

  Jun 2013 - Mar 2020

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  Tulsa Technology Center-Lemley Campus