Brian Hebblethwaite Email & Phone Number

San Antonio, Texas Metropolitan Area

Account/Territory Manager for over 75 clients in various industries across theSan Antonio Metro Area with a team of 4-5 direct reports of night managers.Multiple YMCA locations, SA Surgical Arts, Octapharma plasma, Hyundai,Doggett Freightliner, NAPA. Including a few national accounts such as JBHunt, CareNow clinics, XPO Logistics, GXO Logistics. Prepared andnegotiated maintenance projects with detailed agreements to ensure clientsatisfaction and business profitability.Monitored client building maintenance plans by assigning contractors andmonitoring quality and timely completions from start to finish in a varietyof specializations. ( Janitorial, strip and wax, floor work, landscaping,carpet cleaning, parking lot resurfacing, re-striping, construction cleaning,pressure washing, window cleaning, etc. )Identified top 25 accounts of primary focusUsed excellent verbal skills to engage customers in conversation andeffectively determine needs and requirements. Promoted sales by advisingclients on maintenance needsNegotiated and entered into agreements with clients for additional servicesDetermined pricing, staffing, and logisticsConsistently exceeded monthly sales, retention and revenue goalsConducted Weekly, biweekly, and monthly inspections to ensure clientsatisfactionScheduled and conducted meetings to address client concerns and futureneeds.Scheduled Night managers by time and location based on business focusdailyMaintained close professional relationships with over 20 independent contractors.

(GOOGLE FIBER) Oversaw daily operations, delegated tasks andassignments, and implemented strategies to optimize workflows. Completedpreventive maintenance to maintain production and equipment in accordancewith safety protocols and company policy. Repaired, upgraded, and inspectedelectronic, electrical, and mechanical systems. Tested components, assemblies,and systems to diagnose problems.Forecasted, scheduled and monitored project timelines, personnelperformance and cost efficiency.Created project plans with established timelines, assigned to appropriateteams and managed workflow throughout construction.Reviewed project risks and devised proactive strategies to avoid potentialroadblocks.Furnished project updates to various stakeholders, informing on strategy,adjustments and progress.Built and established strong partnerships with teams, vendors andcontractors.Utilized software applications to monitor and troubleshoot telecom devicesfrom remote locations.Created project plans with established timelines, assigned to appropriateteams and managed workflow throughout construction.

Louisville, Kentuky

Built strong community relations with subcontractors and vendors (GOOGLE,VERIZON, AT&T) to optimize cost savings and complete timelypreconstruction. Created project plans with established timelines for integralphases, assigned to appropriate teams, managed workflow, and achieved RFPsubmissions and completion deadlines on or before schedule.Prioritized needs and delegated assignments to simultaneously handlemultiple projects.Assessed, monitored and reported on work progression.Managed portfolio of projects to drive on-time deliverables within scopeand budget.Planned, organized and managed crews and subcontractors through expertcommunication and handling of work ordersBuilt relationships with engineering staff and coordinated with vendorsand contractors to align timelines, phases and work to be performed acrossprojectsMaintained safe work environment with zero accidents or lost work days.Organized and participated in monthly on-site meetings with clientele andsubcontractors.Mitigated risk, coordinated plans and updated specifications to maintainsafety and OSHA compliance.

El Paso, Texas, United States

Recruited and managed an effective sales team. Developed and maintained a sales training program, ensuring that staff was instructed on the implementation of product knowledge as well as new growth strategies. Created and implemented new sales strategies that increased revenue by 23% annually.Ensured sales targets were being met. Provided supplemental training to new and existing sales reps. Provided training to teammates on sales tactics at daily training meetings. Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.Monitored sales team performance and provided effective training to help each reach targets.Identified prospects to foster growth for new business partnerships to build pipelines.Utilized customer relationship management software to maintain records of customer activities and networking opportunities.Conducted field rides with sales personnel to provide in-the-field coaching and training.Developed and implemented strategic sales plans to accommodate corporate goals.Analyzed and controlled expenditures of division to conform to budgetary requirements.Analyzed sales statistics to formulate policy and drive KPI benchmarks.Resolved customer complaints regarding sales and service.Reviewed operational records and reports to project sales and determine profitability.Built sales forecasts and schedules to reflect desired productivity targets.Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

El Paso, Texas, United States

Designed sales and service strategies to improve revenue and retention.Communicated well and used strong interpersonal skills to establish positiverelationships with guests and employees. Trained workers in foodpreparation, money handling, and cleaning roles to facilitate restaurantoperations.Increased efficiency and drove branch revenue by optimizing dailyoperations.Designed sales and service strategies to improve revenue and retention.Boosted customer base, acquiring new customers and identifying needs todeliver relevant products.Complied with company policies and government regulations to preventand detect rule violations and protect organization from fines and lawsuits.Managed and inspired team members to perform to full potential, drivingbranch profitability.Planned work schedules to maintain adequate staffing levels.