Brian Hediger Email & Phone Number

Mount Vernon, Virginia

- Manage Mount Vernon’s email marketing program. Write and create email newsletters to highlight Mount Vernon news, events, merchandise, history articles, videos, and other items of interest.- Support the email marketing needs of departments throughout the organization.- Create and maintain email automations to send emails and keep contact records up-to-date.- Analyze email performance. Work to implement strategies to increase engagement and revenue.- Help to plan, set up and monitor digital ad campaigns including social media and display ads.- Assist with creating social media posts and monitoring social media comments as needed.- Produce monthly performance report that analyzes online revenue and email performance.- Assist in managing department budget; reconcile invoices.

Mount Vernon, Virginia

- Provided expanded administrative support to the larger Visitor Engagement team, which included Guest Experience, Marketing, and New Media.- Continued management of guest comment database, post-event surveys, staff training, programming calendars, and printed guest programming documents.- Oversaw the implementation of a new guest comment monitoring system.- Monitored the performance of the Mount Vernon Spy App to ensure that the on-site beacons triggered the app as desired. - Designed, created, and scheduled digital signs on the estate.- Prepared and analyzed reports on estate and event admission, specialty tour attendance, ticketing prices, audio tour performance, and whiskey production.

Mount Vernon, Virginia

- Organized new staff onboarding and training, as well as continuing education programs.- Managed guest comment database. Collected data, wrote and sent responses to guest comments, and prepared reports in a timely fashion.- Facilitated email correspondence to welcome and thank guests, and prepared guest experience surveys as needed.- Maintained Tours & Programs calendar to ensure accuracy in the events promoted on the estate.- Prepared printed programming pieces for daily guest use, as well as a weekly internal communication document.- Provided general administrative support for central office staff.

Mount Vernon, Virginia

- Led individual and group tours of the mansion and grounds (ranging from 3,000-7,000 visitors per day).- Coordinated with other members of the Department of History Interpretation to ensure proper coverage of tour locations.- Collaborated with security and other departments to ensure safety of visitors and proper closure of facilities.- Resolved guest concerns, answered questions, and provided quality customer service.

Mclean, Virginia

- Assisted the immigration law team to initiate the H-1B visa process- Coordinated with other temporary and permanent employees to help organize and create files in preparation for the filing of H-1B visas, with the McLean office filing a total of approximately 2,000 visas during that term- Completing and updating the visa database to ensure that all information is received and process correctly- Organize, analyze, and compile documentation for public access files, which are required for each company to maintain for each immigrant employee

Warrington, Pennsylvania

- Worked alongside the driver to deliver items and packages and address any customer concerns or questions- Organized the delivery truck to expedite package delivery - Received favorable reviews from supervisors and drivers

Gettysburg, Pa

- Prepared for and served during various college-sponsored functions on campus, ranging from 10 to 300 attendees, alongside a team of servers and supervisors- Organized storage for dining services- As college term advanced, served as a leader and role model for younger employees- Provided quality customer service by addressing customer concerns and offering creative solutions to problems

Philadelphia, Pennsylvania

- Collaborated with and supported members of the Accounts Payable staff with office needs and ad hoc requests- Completed invoice and check processing, data entry, filing, general office duties, and preparations for the end of the fiscal year

Bachelor Of Arts (B.A.), Cum Laude, History And Political Science, 3.50/4.0

Activities and Societies: Phi Alpha Theta, Pi Lambda Sigma, International Club, Contributing Writer and Copy Editor of the Gettysburgian.

Education record

Study Abroad in Australia

Education record