Brian Heffner Email & Phone Number

Kansas City Metropolitan Area

Provide support for the existing voice and network solutions and ensure that they are well maintained•Implement network & telecoms solutions across the offices (Primarily VOIP and Cisco IPT)•Administration and support of network & telephony systems globally•Assist in the maintenance of a network & telecoms roadmap•Document network & telecom systems and servicesEnsure incident escalations are dealt with in a timely fashion•Engage with telecoms related vendors, working… Show more Provide support for the existing voice and network solutions and ensure that they are well maintained•Implement network & telecoms solutions across the offices (Primarily VOIP and Cisco IPT)•Administration and support of network & telephony systems globally•Assist in the maintenance of a network & telecoms roadmap•Document network & telecom systems and servicesEnsure incident escalations are dealt with in a timely fashion•Engage with telecoms related vendors, working within agreed SLA’s•Plan and implement changes to the data & telecoms environment following ITIL release management best practice•Work with IT staff world-wide to assist with practical guidance in meeting local network & telecoms needs•Responsible for system health checks resolving issues and escalating where appropriate•Production of performance monitoring metrics to report availability of LAN & VOIP solutions•Ensuring DR and BCP plans are updated, documented, tested as necessary Show less

Gardner, Kansas

Lead an IT Operations team responsible for global IT infrastructure, including phone and data network, desktop management and server management for a 1.6-billion-dollar revenue company.