Property investment company, buying, selling and renting homes.

Responsible for managing and hiring sub-contractors as well as overseeing three project managers who cover nine big-box stores. Build and develop business relationships between United Installs, LLC and store management and sales personal.• Manage all sales by obtaining proper job measurements, functionality and profitability. • Ensures customer satisfaction by monitoring performance of installers by jobsite visits.

Corporate level position that is the primary relationship owner for both Installers and Independent Service Providers. Manages service quality through regular job site inspections, service provider meetings and analyzing customer satisfaction metrics. Supports labor revenue and controls service labor expenses for 13 stores.• Manages 164 Installers and Service Provider companies to ensure that they are qualified to meet the customer’s needs and schedule. This includes regular monitoring of Installers and Service Provider’s capacity and job assignment rankings and rotation, as well as identifying under-performing Installers and Service Providers via store feedback, job inspections, surveys and other field related activities. Works closely with the store personnel to influence the business relationship.• Develops action plans as needed for improvement or termination of Installers or Service Provider contracts.• Ensures that all Installers and Service Providers are trained and knowledgeable in all areas of Lowe’s systems and applications, as well as policies and procedures that pertain to their role. • Stay current on license and permitting requirements for city, state, EPA and OSHA regulations for Ohio, Kentucky and Indiana.• Trains and audits stores on current policies and procedures, contractor relationships and contract requirements. • Conducts regular reviews of local licensing and permitting requirements and ensures that all Installers and Service Providers are compliant with company policies; this also includes background checks.• Manages dispute resolution between Installers or Service Providers and Stores; creates plans for resolution as needed.• Provides weekly/monthly updates and reporting to all Installers, Service Providers and Stores to keep them up-to-date on successes, and opportunities for the business.•

Area Installation Manager (District Level), 2005 - 2012Responsible for driving installed sales service and profitability by recruiting and hiring the most qualified Installers, as well as managing customer complaints and monitoring Installer performance. • Developed and monitored job assignments for Installers.• Monitored performance of Installers by job site inspections and evaluations to ensure that Company performance standards are met and any issues are corrected.• Periodically conducted product inspections at customer homes.• Trained Installers on Store-related promotional marketing programs.• Coordinated meetings between Stores and Installers to build relationships.• Conducted monthly competitive pricing shops.

Department Manager of Installed Sales, 2000 - 2005Primary project manager for the daily operations of installed sales, including the business management of customers, Installers and Venders. • Recruited, interviewed and hired all Installers and Service Providers.• Trained associates on the policies and procedures for the installed sales program.• Worked with vendors to receive proper and timely reimbursement due to defective product.• Conducted regular job site inspections with the customer to review their experience at the store and during the installation process, as well as verify the installer’s craftsmanship and professionalism on the jobsite.

Installed Sales Coordinator, 1998 - 2000Managed the up-front process for the scheduling of installations with the Installer and customer.• Reviewed and retained all relevant job paperwork and communication with installers and customers throughout the process. • Ensured that merchandise is ready for installer pickup and/or schedule delivery by pulling and staging items beforehand. • Responsible for the training of all specialists and department personnel on proper policy and procedures for conducting installed sales.• Ensured that the store has sufficient and qualified Installers for each program

Receiving/Stocking Specialist, 1997 - 1998• Responsible for receiving and accurate check-in of store merchandise.• Supervised the activities of the receiving/stocking staff and assured efficient flow of product from the receiving area to the appropriate department.

Customer Sales Associate, 1995 – 1998(Hardware, Tools, Home Décor, Outdoor Lawn and Garden• Provided customer service by answering phones and providing purchase assistance. • Stocked and maintained merchandise on the floor.