Drives the management, coordination, and execution of the Authority’s day-to-day administration, operations, and technology activities, including oversight and coordination of all information systems, Electronic Medical Records (EMR), Computer Aided Dispatch (CAD), Revenue Cycle Management solutions, technology hardware platforms, network topology systems, and application support.Spearheads the management, coordination, and execution of the day-to-day Privacy/Information Security activities. Oversees all actives related to development, implementation, and maintenance of Authority’s privacy and security of protected health information.

Intermittent federal employee of the US DHHS Administration for Strategic Preparedness and Response division of Emergency Management & Medical Operations.Serves as a Information Management Officer with ASPRs Incident Management Team, deploying intermittently to federal disaster areas, public health emergencies, type 1 incidents, and National Special Security Events.

Intermittent employee who is responsible for directing and coordinating IT and related services within the National Disaster Medical System (NDMS) response teams to support programs and initiatives of the deployed team during natural or man-made disasters.

Pittsburgh based consulting company who specializes in Information technology, Public Safety software solutions for Law Enforcement, Emergency Medical Services, and Fire Services.

Senior subject matter expert for Clients, Customers, Project Managers, Account Managers, and Engineers. Coordinate Kick-Off Meetings, Business Practice Reviews, Assessment of Customer needs, implementation of multiple software products, and handle technical requests through the course of a project. Documented requirements, established scope and objectives, and determined strategies for implementing mission-critical systems. Assessed potential technology risks. Work directly with engineering in triaging and resolving technical trouble service requests and providing clients with resolutions to their expectations. Part of a team of resources to achieve positive client satisfaction and act as a point of contact for day-to-day operations. Provide quality assurance on product building and tailored to maximize customer workflow.

Functioned as a Product Manager for a Public Safety ePCR (EMR) and Fire Reporting Solutions.Managed day-to-day operations for emsCharts Tablet (iOS and Android tablet EMR) application. Interfaced regularly with developers and coordinated product meetings to ensure company goals. Worked closely with Senior Executives to review and agree on product strategies, create road maps for mobility product development. Organized and executed corporate-sensitive marketing strategies to ensure applications are meeting sales team objectives. Communicated written, orally, and professionally in official company publications. Developed and documented application test plans based on software requirements and technical specifications. Problem solved any accuracies with application and use judgment to generate successful alternatives/workarounds to meet strategic goals.

Senior subject matter expert for Customers, Clients, Project Managers, Account Managers, and Engineers for Public Safety Computer Aided Dispatch (CAD), Mobile, Android/IOS-Solutions.Coordinated Business Practice Reviews, Assessment of client needs. Expressed technical and sensitive information. Managed implementation of multiple software products and handle technical requests through the course of the project. Worked with Customers and Clients to access needs and assistance and information to resolve problems. Worked directly with engineers in triaging and resolving technical trouble service requests and providing clients with resolutions. Presented oral presentations to customers of best standards. Managed, designed, developed, and deployed effective technical training courses for Public Safety Software organizations. Produced and designed course curricula, outlines, materials, syllabus, abstracts, and training items.