Brian Hewitt Email & Phone Number

Toronto, Ontario, Canada

• Contact, negotiate and onboard new clients• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Communication of monthly initiatives, software updates and marketing campaigns• Forecast and track key account metrics• Creating, developing and maintaining strategies and processes • Market research, ensuring we are competitive and current against industry competitors. • Acquisition and retention campaign creation and implementation • Managing seasonal campaigns with external partners in order to drive acquisitions• Overseeing affiliation acquisition and improving working processes

Birmingham, United Kingdom

• Business development and strategies• Product development, ensuring we are competitive and current against market competitors with the creation of roadmaps. • Create and maintain onsite/targeted campaigns• Ensure all campaigns are compliant with the UK and European regulatory authorities regulations and requirements.• Campaign budget forecasting and post analysis.• UK and European regulated market player and market trend analysis. • Creation of casino and sport X-sell and sign-up campaigns.• Build and maintain relationships with client licensees.• Building marketing campaigns to drive player engagement and liaise with CRM and operation teams.• Driving marketing strategy via different media outlets such as Twitch, Twitter and Facebook.• Ensuring marketing creatives are maintained and up to date on the licensees websites and client areas.• Product and game releases - Ensure all client/game updates are tested before release• Create targeted campaigns to reduce churn and increase reactivations.

Birmingham, United Kingdom

• Maintaining the contracted Key Performance Indicators for the iPoker support department• Analysis of the daily work load and quality control• Liaise with Playtech technical specialists in Bulgaria and Estonia to maintain network stability• Poker admin rights administration and development• Produce new working methods to increase efficiency• Create goals, strategies and training plans• Review and maintain staffing levels• Departmental HR• Client and new feature testing and development• Project managing new applications, most recent project being a productivity tracking system used across the entire iPoker office.• Create and maintain network promotions

Birmingham

• Report on the networks performance and KPI’s• Knowledge of all aspects of the poker software, admin tools, current network promotions / tournaments• Delegate and prioritise workflow• Investigate player complaints• Oversee shift handover procedures, including sending the end of shift report• Ensure that the agreed Service Level Agreement (SLA) is met• Maintain a good understanding and compliance of company policy, processes and procedures that are relevant to areas of responsibility, and ensure they are adhered to by all staff• Training other members of company staff as and when required• Actively contribute to identifying system and procedure improvements• Maintain accurate administration and IT records• Report sickness & lateness of support staff• Excellent understanding of Excel

Birmingham, United Kingdom

• Handling Licensees enquiries via email and live messenger (Skype, ICQ)• Ensuring the Licensees problem is brought to a satisfactory conclusion• Managing player accounts (nickname, username, password, account privileges)• Investigating individual player’s connection and technical issues• Responding to player concerns about site integrity• Enforcing the network policies (chat issues, warnings, bans)• Completing all administrative tasks and updating records