Led a lean and highly skilled team of data engineers, data scientists and infrastructure architects in developing a groundbreaking solution aimed at transforming petabyte-scale data management and delivering unprecedented ROI.• Delivered $150M in incremental revenue and cost savings, transforming the organization's data utilization for strategic insights and informed decision-making through 120 Data Science projects.• Implemented the first FinOps program in Dell Services, effectively managing a $15M budget and optimizing cloud consumption efficiency by 15% while driving a remarkable 40% expansion of federated business teams.• Accelerated time-to-value for critical Data Science programs across various business units, achieving $100M in incremental revenue for Services Sales and driving $50M in cost savings across key business areas.• Enabled omni-channel service and support for firmware updates via assisted tech support, self-service web support, and proactive on-the-box systems support.• Integrated the first instance of Open AI into Dell's Azure platform, positioning the organization as an early adopter of cutting-edge technologies and enabling AI capabilities showcased at the 2023 Dell Technology World event.

Led the development of a robust, globally integrated data analytics software solution encompassing all Warranty Cost and Upsell COGS measures, enabling accurate forecast modeling and financial planning through data-driven insights.• Pioneered development of the first-ever omnichannel analytics solution for Dell Services, driving $15M in cost savings while elevating customer satisfaction by empowering operations and data science teams to enhance CX design.• Implemented a proactive data quality control system, meticulously analyzing over 190M data elements with an impressive 99% data integrity rate and a 50% improvement in resolution time.

Led a global team in building and delivering a foundational data solution to effectively manage key operational measures. • Saved $500M in warranty costs by defining the global data governance strategy for Dell Services and delivering scalable solutions. • Enabled Corporate Finance reporting of $3B in services gross margin and provided critical financial insights for decision-making by developing a global data engineering solution that accurately measured Services Upsell COGS.• Enhanced field dispatch reporting accuracy 15% and reduced regional process variations by identifying potential risks and key interdependencies, resulting in $4M in warranty savings and improved customer satisfaction.

• Optimized the Customer Journey design for multiple strategic programs, saving $6M.• Managed Lean Six Sigma program for Consumer Services with projects saving $15M.

• Led production teams of 200 employees and 10 managers, while launching two lean manufacturing facilities that delivered unprecedented volume and efficiencies. • Directed design and development of innovative digital factory management system

• Managed customer service department and general grocery retail store operations.• Developed forecast and staffing plans to efficiently meet sales and customer demand.