Develop new client relationships with respect to Managed Services, Security Infrastructure (including cameras, motion detectors and doors).Developed new client relationships for the TouchView Product exclusively offered by Ockers.In an 8 month period generated over $100K in gross profit during a pandemic with entirely newly acquired clients.

Responsible for Book of Work Management and Governance of $350MM Technology budget.Successfully managed Programs within CBB (Consumer and Business Banking) from inception to delivery including all financials and artifacts required based on the SDLC framework.Rolled out Integrated Project Management Framework (IPMF) using Delivery Hub as the project management reporting software within Santander Technology. This included the requirements, procedures and controls for the SDLC (Software Delivery Life Cycle) Framework.Successfully automated the Demand Management process for the Technology organization building workflows in Service Now.

Ensure there are no conflicts of interest between the JPMC vendor and KPMG.Direct the review process with JPMC and the vendor to ensure that the review is conducted smoothly and as efficient as possible.Utilized Visio and other diagramming tools to flowcharts, design ERD (entity-relationship diagrams), DFD (data-flow diagrams) and schemasWork with resource management teams to ensure the correct KPMG resource is in place to conduct the review.Work with a QA team based in India to ensure the finished product is created and delivered based on predetermined SLA’s in the contract.Create invoices and ensure payment for services rendered.Worked effectively within the KPMG PMO to ensure transparency for this engagement.

Project Manager responsible for full SDLC projects within the PMO for the Security and Risk group at Citizens bank. Project lifecycle methodology was Agile.Developed project plan & project timeline; provided support to resolve issues and problems; presented to senior management for the following projects…Successfully managed Websense upgrade, Data Insight installation, Exchange Folder projects.Used Visio to show existing and future workflowsConducted and led JAD and RAD sessions with the business users and technical team to align the plan for application design, development and user-acceptance.Passed external regulator audits to help Citizens become compliant with the Graham Leach Bliley act

Developed project plan & project timeline using Waterfall methodology to manage mainframe projects. Provided support to resolve issues and problems; worked within a PMO to present to senior management for the following projects…Successfully managed conversion of the Gloss back office system to Phase3. Implemented Phase3 back office for Kellener Dileo hedge fund. Implemented margin advisor project for USAA.* Option Symbology for Phase3, Margin Advisor and STN.*Responsible for developing business case and gathering and documenting all business requirementsAfter gathering the requirements, translate them into properly documented “use cases” and technical specificationsResponsible for developing test cases to be used in conjunction with automated test scripts for regression testing.Utilized Visio and other diagramming tools to flowcharts, design ERD (entity-relationship diagrams), DFD (data-flow diagrams) and schemasCreated reconciliation process between Phase3 general ledger to Oracle GL.Created dozens of downloads for Wachovia downstream databasesAdept at creating, editing, and coordinating extensive communication networks. Facilitation of joint application design (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations and email, to keep executive staff and team members apprised of goals, project status, and resolving issues and conflict