• Leading team of 14 employees to ensure regulatory compliance in all corporate disciplines.• Designed and implemented a regulatory review process that collaborates with departmental leadership to implement solutions.• Designed and implemented a regulatory alignment and communication process for new laws and regulations by developing various forms of notification, including “Compliance Alerts.”• Developed the program to monitor and assess third party vendor risks.• Oversight of all corporate policies and record retention communications, administration and review.• Conducted an in-depth assessment of statistical and data call efficiencies, accuracy, and design resulting in automation recommendations for consolidation and savings.• Developed consistent communications on the culture of compliance and ethics for all employees via training and various communication settings. • Directed Market Conduct Examinations performed by state regulators. Successfully negotiated reduction in fines and remediation actions through consistent self-audits and reporting.

• Led three separate teams totaling 45 employees in the areas of Claims Quality, Claims Training and Claim Analytics.• Documented and Implemented the company ethical investigation program and process, including promotion of the ethics hotline and anonymous reporting. Led and reported ethical investigations.• Designed and Implemented the customer complaint review and response process. Developed analytical reports shared with senior leaders to highlight potential concerns with: the nature of complaints, trends within departments, and trends with individual employees.• Developed automated reports designed to identify possible internal fraud within the Claims Department and led investigations into internal fraud• Developed and delivered instructor led training and development programs including eLearning and intranet specific videos for Claim Representatives.• Provided direction and oversight of Claim Analytics to deliver claims queries and reports for leadership review and decision making.

• Led a team of 9 employees through various Claim Department audits to ensure compliance to company standards and state laws/regulations. • Developed a thorough analysis and compliant process to OFAC and NMVTIS requirements.• Designed and Implemented dashboards for senior leaders to self-serve audit results.

• Led a team of 6 Claim Representatives to investigate, negotiate and settle liability and litigation claims. • Designed and Implemented a “settlement day” program which worked with various attorneys to effectuate claim settlements on-site.

• Held various Claim technical positions in the areas of Auto PD, Auto BI, and GL including litigation cases.