Brian Hohertz Email and Phone Number

• Provide IT consulting as well as on-site and remote computer support to residential homes and medical private practices.• Assist clients with determining their technology needs, design and configuration of their home or office network, purchasing and installation of new hardware, as well as installation and training of applications.• Work as primary support for numerous small businesses. Provided on-call, 24/7 support, for clients to resolve system critical and time sensitive outages… Show more • Provide IT consulting as well as on-site and remote computer support to residential homes and medical private practices.• Assist clients with determining their technology needs, design and configuration of their home or office network, purchasing and installation of new hardware, as well as installation and training of applications.• Work as primary support for numerous small businesses. Provided on-call, 24/7 support, for clients to resolve system critical and time sensitive outages quickly, as well as engaging with software vendors and other contractors as needed. Show less

• Manager of service delivery overseeing the service desk, desktop support, and project management teams.• Ensure customer service is timely and accurate while adhering to client SLAs.• Establish IT strategy and best practices for all aspects of service delivery.• Develop daily, weekly, and monthly reports for service desk and project teams while providing KPI analysis.• Recruit, train, and support service delivery team members.• Drive quality and efficiency for all special… Show more • Manager of service delivery overseeing the service desk, desktop support, and project management teams.• Ensure customer service is timely and accurate while adhering to client SLAs.• Establish IT strategy and best practices for all aspects of service delivery.• Develop daily, weekly, and monthly reports for service desk and project teams while providing KPI analysis.• Recruit, train, and support service delivery team members.• Drive quality and efficiency for all special projects outside monthly support agreements. Show less

• Manage a team of T1/T2 technicians with direct reports, providing leadership, training and technical oversight.• Operational oversight of desktop support incidents including ticket assignment, routing and escalation.• Member of SOP review committee, responsible for new SOP creation, review, implementation and adherence.• Member of ServiceNow committee, responsible for ServiceNow design improvement and implementation.• Member of Change Approval Board, responsible for system… Show more • Manage a team of T1/T2 technicians with direct reports, providing leadership, training and technical oversight.• Operational oversight of desktop support incidents including ticket assignment, routing and escalation.• Member of SOP review committee, responsible for new SOP creation, review, implementation and adherence.• Member of ServiceNow committee, responsible for ServiceNow design improvement and implementation.• Member of Change Approval Board, responsible for system wide change management, risk assessment and scheduling.• Create incident tracking and resource reports for upper management and provide system assessments.• Critical IT issue management via resource/asset reassignment, interfacing with other IT departments and vendor support, and acting as incident commander for widespread outages. Show less

• Managed a team of T1, T2, and contractors with direct reports, providing leadership, training and technical oversight.• Operational oversight, ticket assignment/routing/escalation for a service desk of over 20 technicians.• Oversight committee member directing new UCLA deployment, encryption and Inventory management initiatives.• Provided technical evaluation and quotes for the purchase of IT related systems and software for multiple departments.• System Administration and… Show more • Managed a team of T1, T2, and contractors with direct reports, providing leadership, training and technical oversight.• Operational oversight, ticket assignment/routing/escalation for a service desk of over 20 technicians.• Oversight committee member directing new UCLA deployment, encryption and Inventory management initiatives.• Provided technical evaluation and quotes for the purchase of IT related systems and software for multiple departments.• System Administration and reporting using Quest, Lansweeper, HEAT, Nexpose and Service Now.• Worked closely with other IT support departments in order to provide efficient and timely incident resolution. Show less

• Managed IT service requests, incidents, and help desk support calls for high level executives in the Deans Office.• Supervised contractors working on IT project initiatives and providing day to day support coverage. • System administration and maintenance of software and patches via HEAT patch management server and Lansweeper.• Creation and maintenance of windows images using Ghost imaging server.• Configuration and maintenance of new IT hardware and software for the Deans… Show more • Managed IT service requests, incidents, and help desk support calls for high level executives in the Deans Office.• Supervised contractors working on IT project initiatives and providing day to day support coverage. • System administration and maintenance of software and patches via HEAT patch management server and Lansweeper.• Creation and maintenance of windows images using Ghost imaging server.• Configuration and maintenance of new IT hardware and software for the Deans Office.• Delivered specialized support for the medical Simulation Center computers and simulation manikins. Show less

• Provided on-site and remote computer support to physicians, faculty, nurses, and administrators for the departments of Pediatrics, OBGYN and Family Medicine at multiple clinical and non-clinical locations.• Primary IT support for the department of Family Medicine including the UCLA Family Health Center and Vine Street clinics.• Lead project management of new software integration at UFHC including risk assessment, integration and training.• Responsible for the configuration… Show more • Provided on-site and remote computer support to physicians, faculty, nurses, and administrators for the departments of Pediatrics, OBGYN and Family Medicine at multiple clinical and non-clinical locations.• Primary IT support for the department of Family Medicine including the UCLA Family Health Center and Vine Street clinics.• Lead project management of new software integration at UFHC including risk assessment, integration and training.• Responsible for the configuration, training, and maintenance of videoconference equipment for Family Medicine at UCLA.• Daily duties included System Administration, ID management, system and software installation, user training, expediting IT related clinical projects, maintaining inventory and backup systems, and overseeing network and system security. Show less

• Provided on-site and remote computer support to physicians, faculty, nurses, and administrators for the departments of Pediatrics, OBGYN and Family Medicine at multiple clinical and non-clinical locations.• Primary IT support for the department of Family Medicine including the UCLA Family Health Center and Vine Street clinics.• Lead project management of new software integration at UFHC including risk assessment, integration and training.• Responsible for the configuration… Show more • Provided on-site and remote computer support to physicians, faculty, nurses, and administrators for the departments of Pediatrics, OBGYN and Family Medicine at multiple clinical and non-clinical locations.• Primary IT support for the department of Family Medicine including the UCLA Family Health Center and Vine Street clinics.• Lead project management of new software integration at UFHC including risk assessment, integration and training.• Responsible for the configuration, training, and maintenance of videoconference equipment for Family Medicine at UCLA.• Daily duties included System Administration, ID management, system and software installation, user training, expediting IT related clinical projects, maintaining inventory and backup systems, and overseeing network and system security. Show less