Veteran Operations and Management Executive with emphasize in default servicing, title, client services and complex real estate transactions. I have 20+ years of leadership in the financial services industry, assessing opportunities, building and enhancing businesses as well as managing people. • Business development and client management• Policy and procedure administration• Technology selection and implementation• Managing large and complex operations• Organizational design and team building• Process Design• Compliance, Risk and Quality Management• Investor and regulator relations, CFPB, OCC and FTC compliance• Vendor and supply chain management • Project management• Completed Six Sigma Fundamentals and Lean• Planning and proposal development• P/L and budgeting • Executive level presentation skills• MS Office proficient including Excel, PowerPoint and Visio Chief Operations OfficerHoller Law Firm12/2022 V.P Title and Settlement Services,Carrington Title Services06/2015 to current V.P. Sr. Client Manager and Unit Leader , Bank of America - Landsafe Default, Inc. 05/2010 to PresentMLO Unit Leader I -AVP LND REOBank of America - Landsafe National Default01/2007 to 06/2010Contract for Several Companies- Start-up COOFocus Title and EscrowTETRS, Inc. 06/2004 - 01/2007VP Operations, VP National Closing OperationsLenders First Choice04/2002- 6/2004 Recent Projects:• Customer Service Initiatives•. Efficiency Initiatives •. Footprint Growth and new client onboarding•. LandSafe Accounting Initiative(s) • Service Release Loans Initiative (SRL) • DIL-TS2 Initiative CFPB, OCC and FTC compliance