Brian Howland Email & Phone Number

Missoula, MT, US

• Setup and maintained our SCCM/MECM environment
• Implemented Imaging standards with OSD for all our desktops and laptops
• Responsible for the creation and deployment of our applications using the various deployment methods
• Transitioned our SCCM/MECM environment to cloud attach with Intune and implemented co-management
• Began the transition to Windows Update for Business using MDM policies in Intune
• Maintained end user application deployments, patches, and operating systems using client standards for Windows 10 environment

• Scan, test and remedy vulnerabilities based on tannable nessus scans and CIS benchmarks
• Review, scan results and provide recommendations to System Administrators
• Stay up to date with industry current issues with respect to IT vulnerabilities including researching latest findings, industry trends, and vendor specific issues and resolutions
• Configure, package, and deploy third party software updates
• Configure vShere NSX firewall changes to existing server infrastructure
• Diagnose issues by monitoring Palo Alto firewall traffic and configurations

• Provide technical support to bank employees, bank employee support personnel, and other service department support staff related to diagnosing, troubleshooting, and resolving incidents escalated from the Service Desk.
• Support incidents ranging from various hardware and/or software issues with storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.
• Provide overall escalation management and technical solutions, as well as communicate effectively with bank employees, management, and fellow technical support staff.
• Serve as a subject matter expert, proactively document technical solutions, as well as create and deliver training around an area of expertise to the Service Desk levels I, II, and III

• Provide first line and single point of contact support to bank employees on a variety of issues over the phone, instant message and by e-mail.
• Diagnose, determine solutions, and help callers restore system operations.
• Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.
• Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, telephony, and network connectivity.

• Provide first line and single point of contact support to bank employees on a variety of issues over the phone, instant message and by e-mail.
• Diagnose, determine solutions, and help callers restore system operations.
• Use remote control, help desk tracking, and other tools to assist in remedying users’ incident.
• Maintain, analyze, troubleshoot and repair computer systems, hardware, peripherals, telephony, and network connectivity.

• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Diagnosing and solving hardware/software faults.
• Manage user access to branches and alarm codes.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Manage PC's with current updates and patches.

• Used administrative functions of over 40 different programs to maintain user access
• Monitored and set up access of programs for new hires, job modifications, and terminations
• Processed internal email requests regarding temporary or permanent changes in employee’s program access
• Maintained accurate documentation of programs to verify that all departments/users have correct access
• Operated an internal monitoring system for security breaches within the bank

• Processed new debit card requests
• Verified that all information on the debit card is correct and valid before processing
• Reviewed and make appropriate corrections on reports regarding accounts with complications

• Interacted with customers and processed their transactions promptly
• Demonstrated complete knowledge of bank products and services by informing customers and answering customer questions

• Accurate use of the 10-key system to enter confidential data
• Filed confidential documents
• Operated a check organizing machine to separate different checks into categories
• Balanced bank transactions to check for teller inconsistencies