Lead teams to identify corrective actions for Top 5 Quality Issues of previous year. Implement corrective actions as established. Train personnel on established corrective actions. Update and create work instructions with changes necessary to implement corrective actions. Audit packed product to identify any missing parts. Perform root cause analysis for any missing product identified. Review of current manufacturing processes to identify areas of improvement necessary to eliminate potential for missed operations and missing parts. Make recommendations to management based on observations. Work as part of a team on Kaizen/Lean events to eliminate waste and make process as stream lined and efficient as possible.

Primary Customer contact working as both a Quality Engineer and Program Manager at the Plant level. Work with new customer to identify key milestones in the development and implementation of a new product line within the facility. Develop timing plans to support the introduction of 26 molds producing 36 distinct part numbers. Coordinate movement of molds in and out of the plant according to sampling needs and the requirement for additional mold work based on dimensional discrepancies. Develop prototype Control plans to ensure products conform to specification. Lead mold sampling efforts to develop process to meet production level acceptance. Develop production process documentation and submit PPAP for approval. Review and approve supplier PPAPs. Lead teams in root cause analysis for problem resolution. Define limit samples for production team to be able to identify acceptable and nonconforming product. Perform training of Quality and Production personnel on work instructions and procedures. Perform Supplier audits in accordance with IATF16949 standards. Work with Suppliers to establish PPAP requirements based on print and customer requirements.

Operate as the primary customer contact for all customer related issues. Analyze defects and lead 8D analysis. Recommend and implement corrective actions. Supervise Quality Technicians in daily routine. Answer all inquiries on customer's online program.

Operate as the primary customer/sales contact for communication of all product/service issues. Communicate issues to the appropriate stakeholders internally. Communicate plant actions back to the sales force. Contain product for Quality issues and work with stakeholders to identify and verify root cause of defect. Implement appropriate corrective actions based on findings of root cause analysis. Supervise Quality technicians to achieve daily needs of production and Quality. Implement processes working toward a plan to obtain ISO certification.

Prepare process documentation for all production jobs including process flow diagrams, control plans, PFMEAs, and Quality inspection standards. Lead teams in 8D problem solving to identify root cause and corrective action. Utilize statistical analysis to identify improvements necessary to achieve desired results. Lead APQP teams planning for new model launches. Monitor part quality on production floor in order to make recommendations of mold work needed or potential process improvements. Perform Gage R&Rs, Capability studies, and Run at Rates. Primary point of contact for Customer on two programs. Responsible for maintaining positive customer feedback.Contributions• Identified source of defects in florex forming and made adjustments in tooling to eliminate.• Support all shifts where necessary to teach quality standards and further develop processes.• Analyze customer returns to determine cause of defect and dispute customer findings where warranted.

Prepare process documentation for all production jobs including work instructions, process flow diagrams, control plans, and PFMEA’s. 8D problem solving and statistical analysis of defects. Primary customer contact reviewing plant performance and concerns. Lead APQP teams planning for new model launches. Maintain gage calibration system performing calibration in house, maintaining national standards, and setting up both on and off cite calibrations by third party. Monitor part quality on production floor and make recommendations for needed mold work or process improvements. Perform Gage R&R's, Capability Studies, and Run at Rates.Contributions• Performed analysis of extruded section to determine product suitability for use at customer.• Defended product through statistical means to show parts meet specification.• Negotiated PPM levels with customers in order to minimize impact on Quality score.

Prepare process documentation for all production jobs including work instructions, process flow diagrams, control plans, and PFMEA’s. 8D problem solving and statistical analysis of defects. Primary customer contact reviewing plant performance and concerns. Work with customer engineering to determine feasibility of engineering changes to improve vehicle build. Lead APQP teams planning for new model launches. Contributions• Performed cross sectional analysis of defects to determine root cause proving customer liability for defect.• Negotiated PPM levels with customers maintaining Quality Award status.

Quote new programs from prototype through production including all necessary tooling and labor. Source build of all required tooling for new model launches following build through completion for mass production readiness. Prepare process documentation for all new jobs including work instructions, process flow diagrams, and PFMEA’s. 8D problem solving and statistical analysis of defects. Work with customer engineering to determine feasibility of engineering changes to improve vehicle build and manufacturability. Lead APQP teams planning for new model launches. Utilize Six Sigma problem solving tools to identify and eliminate variation from processes.Contributions• Launched new model program consisting of 9 molds, 4 punch fixtures, 4 cooling stands, and 4 CMM fixtures with 0 PPM.• Utilized Six Sigma tools to identify variation within the process and established a means of monitoring the variation in order to make adjustments to produce a quality part.

Track performance of suppliers and issue non-conformance reports for defective product. Certify new suppliers based on quality systems and adherence to QS-9000 requirements. Facilitate teams within supplier facilities to determine containment techniques and root cause analysis of defects. Utilize 8D problem solving to determine root cause of defects in production assembly. Participate on APQP teams. Review and approve PPAP submissions for supplied components.

Track performance of suppliers and issue non-conformance reports for defective product. Certify new suppliers based on quality systems and adherence to QS-9000 requirements. Utilize 8D problem solving to determine root cause of defects in production assembly. Participate on APQP teams. Review and approve PPAP submissions for supplied components.Contributions• Successfully launched new program with 0 PPM from purchased components

Prepare process documentation for all production jobs including work instructions, process flow diagrams, control plans, and PFMEA’s. 8D problem solving and statistical analysis of defects. Contributions• Successfully launched a new program with Chrysler including 14 parts and all supporting documentation for PSO approval.• Updated process and PPAP documentation for all production jobs in compliance with QS-9000 in order to achieve certification to this standard. Certification was granted after the first audit.