Develop and conduct standardized multi week training programs for Support HUB and Field new hires for software sales and support.Support and train internal Key Users in emerging software markets on a global scaleDevelop and implement targets and reporting for Support Hub performance matrix

Involved in developing and delivery of training materials, demos and product knowledge of new organizational entrance into Software as a Service field (SaaS). Conduct hands on training sessions with Sales Managers and new hire Field Software Consultants across North America and Canada focused on hardware/software usage and selling skills focused on driving customer engagement. Involved in providing feedback and road map solutions for future program needs to global software development team. Conduct on site SaaS set up and training with initial customers in Canada and US with focus on gathering information toward developing playbook and guided process for future SaaS implementation strategy. Involved in developing and participating in executive and sales management meetings supporting North American SaaS internal implementation and roll out. Provide ongoing support for Field Software Consultants to address needs, issues, or sales opportunities. Provide ongoing support for initial SaaS customer base as needed. Conduct testing on hardware/software upgrades and future releases to ensure quality and usability is maintained at high levels.

Operations specialist for contract sales. Role includes advising outside, inside and retail sales teams on contract obligations and best practices. Advise all sales teams on customer specific contract options and processing to ensure customer engagement and partnership. Creating customized project, customer, and area specific contract quotes as needed for regional sales managers in the US and Canada. Develop, streamline, review, and communicate processing guidelines for contract order entry for inside, outside, and retail sales teams in US and Canada. Conduct and attend training meetings for inside and outside sales teams on operational processes and selling skills specific to contracts.

Review and coach selling skills to inside sales team members. Develop and communicate yearly business goals and business plan for inside selling team. Provide direction, recommend training, and assist in development of team members toward personal career goals. Partner with and co-develop productivity and performance targets with each team member to ensure team goals are attained. Identify, develop and provide reporting on performance matrices to upper management to ensure proper staffing, goal expectations, and bonus targets are met.

Inbound phone sales representative covering multiple geographic loactions for the professional tool construction market. Was successful in achieving sales targets ranging from $300,000 per year to $1.5 million per year in position. Geographic markets include Georgia, Alabama, New Jersey, Pennsylvania, Ohio, Florida, Colorado, Wyoming, and Utah.