Brian Iozzo Email & Phone Number

Attleboro, Ma, Us

Hopedale, Massachusetts, United States

-Manage entire receivable portfolio of 1000+ accounts from large corporations to small family businesses-Act as direct report to business owner and president assisting in all corporate relations-Supervisor to terminal manager at 7 distribution hubs-Responsible for reducing company total aged receivables to <5% over net 30 days consistently-Implemented new collections techniques by incorporating receivables reporting and Microsoft applications to develop a more automated system to distribute invoices more efficiently -Train management in company processes to implement with their subordinates and new hires-Responsible for resolving all internal and external escalations to local terminal and corporate team as well as directly assist IT Department with system limitation and improvements-Develop and present reports to Corporate team on company performance goals and weekly reporting results-Personally manage all EDI customers and validate proper data import/export transfers-Develop and maintain company wide training guides while implementing more efficient processes-Constantly exceeded yearly Key Performance Goals by managing past due customers, increasing terminal service margins, and major account performance percentages

Pawtucket, Ri

- Team Lead for companies largest customer with portfolio totaling $1 Billion in yearly revenues- Supervisor to three analysts who manage portfolios requirements- Develop and implement collection procedures that reduce the amount of account delinquency- Consistently met and exceeded Key Performance Goals- Reporting the collection teams progress and statistics weekly- Reconciling accounts monthly to customers volume for percentage allowances- Maintaining the highest level of professionalism and team work to drive collection efforts.- Improved collection margins by over 10% for all US/Canada/Import markets- Successfully trained new hires for account analyst roles- Solely responsible for Post Audit cases from multiple external auditors, disputing/validating claims in excess of $200,000- Provide excellent customer service skills and communication skills both verbally and written- Collaborated with IT and other departments to develop a new secure file share platform - Working knowledge of Customer Relationship software such as Oracle, High Radius, Walmart Retail Link, Amazon Vendor Central, Microsoft OneDrive, and SAP

Pawtucket, Ri

- Investigate and respond to all deductions taken against invoice payments.- Managed the companies largest account with portfolio totaling $1 Billion in yearly revenues- Research deductions and determine validity.- Solely responsible for Post Audit claims from multiple external auditors, disputing/validating claims up to and in excess of $200,000- Prepare detailed analysis for credit and debit package.- Track reimbursement payments on Customer's Cost of Business sheet.- Ensure that all requirements are met for sales programs and policies including cooperative advertising and promotional allowances.- Investigate and respond to any written or verbal inquiries from customer.- Generate monthly reporting for Senior Management visibility- Immediately address potential problems or any operational changes that would affect collections.

Pawtucket, Ri

- Investigate and respond to all deductions taken against invoice payments.- Investigate shortage claims taken against open invoices by obtaining proofs of delivery.- Research deductions and determine validity.- Prepare detailed analysis for credit and debit package.- Track reimbursement payments on Customer's Cost of Business sheet.- Ensure that all requirements are met for sales programs and policies including cooperative advertising and promotional allowances.- Investigate and respond to any written or verbal inquiries from customer.- Alert Team Lead of potential problems or any operational changes that would affect collections.

• Responsible for managing a national portfolio of all retail locations selling 5 gallons and case goods.• Acted as Team Lead for a team of four major retail account representatives, overseeing a national portfolio.• Prepared financial reports for collections, inventory, analyzing, and summarizing account information and trends.• Posted revenue by verifying and entering transactions from lock box and local deposits while collecting on unpaid invoices.• Built relationships with customers on a day-to-day basis while maintaining the highest level of customer service.• Responsible for a portfolio of over 8,000 major accounts with a yearly revenue over $8,000,000.• Managed field representatives nationally to meet clients needs and approve new sale acquisitions.• Collaborated with client IT systems to align sale / inventory software primarily using SalesForce.• MVP Award for 2014 departmental performance.

• Provide National Support to large commercial accounts by managing 100+ emails, 50+ phone calls, and postal mail daily• Generate multiple reports daily for billing, inventory, contract, and sale purposes• Managing the correspondence between the sales team and their clients• Manage and assign large sale leads to sales representatives throughout the United States• Deal directly with clients and vendors for billing, services, payment/collections, and account troubleshooting• Run daily bad debt report to distinguish fraudulent and delinquent accounts helping save over $100,000 in 4th quarter of 2014 program rollout • MVP Award for 2014 departmental performance

• Answer incoming calls from customers to take delivery requests, answer inquiries, manage billing, handle complaints, troubleshoot problems and provide information to United States customers.

Personally responsible for home/business water and cooler deliveries in 75 mile radius