Brian Itava Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

Germany

Baumholder, Rhineland-Palatinate, Germany

Bethlehem, Pennsylvania, United States

• Answered at least 25 customer calls per day and offered required product assistance, processed orders, explained and recommended best products ensuring 100% customers' understanding and satisfaction.
• Verified each caller by their Personal Identifiable Information to ensure customer’s safety from scammers and online account hackers in turn saving the company millions of dollars.
• Provided more than 90% of callers with general answers to their general questions on products, services, and company information and asked the reassuring question to check on their 100% understanding and satisfaction.
• Multi-tasked with more than 3 interlinked systems and software to resolve caller’s issue (s) during the phone call with the urgency to achieve the goal of the call in at least 5 minutes.
• Escalated complex customer discrepancies to the supervisors or referred them to different departments using the provided channels and resources.
• Provided chat support to customers who opted to use the chat format to contact the company. Verified customers by Personal Identifiable Information before attending to their needs. Annotated and filed the outcome of.

Nairobi County, Kenya

• Deployed to at least 1 news event locale per day to provide on-the-ground broadcast solutions and news coverage.
• Closely followed the proceedings at the news event locale, observed, took newsworthy points, and executed “Pieces to Camera” to be used later while packing the story.
• Filed 100% complete report from the news event upon return to the newsroom.
• Drafted more than 20 news headlines for broadcasting to capture listeners with clear and condensed writing.
• Collected data from various sources to determine facts and opinions and fashioned them into cohesive stories for television broadcasts.
• Communicated with tens of journalists and interviewed more than 3 subjects to gather details.

Nairobi County, Kenya

• Assigned to the general assignment desk. Deployed to at least 2 news event locales in a day to provide on-the-ground live and/or recorded news coverage.
• Translated at least 2 news scripts from English to Swahili and vice versa to meet the language needs of the diverse Kenyan and international target audience.
• Developed leads by conducting thorough research to determine the completeness of facts, interviewing subjects, and ensuring 0% bias in the stories.
• Paraphrased, rewrote, and formatted more than 3 news stories sent to the newsroom per day for a final piece to be broadcast.
• Collected and maintained more than 50 contacts information from news sources including government personnel.
• Completed assigned pieces and developed independent stories.

Nairobi County, Kenya

• Late-night news reporter who kept an eye on every late-night breaking news.
• A gender-based violence victim was airlifted from Garissa to Nairobi at 11 pm with a lodged kitchen knife on her face after being stabbed by her husband.
• Deployed to the scene and provided live TV coverage as it unfolded. Kept tabs on the story till the doctors successfully dislodged the knife.
• Translated at least 2 news scripts from English to Swahili and vice versa to meet the language needs of the diverse Kenyan and international target audience.
• Interviewed at least 3 subjects and sought after expert opinion while developing leads into a final news story.
• Voiced more than 50 news and feature scripts.

Eldoret, Uasin Gishu County, Kenya

• Wrote scripts for TV adverts, news, and features and multitasked as documentary script narrator.
• Repurposed and optimized existing content for use in different mediums.
• Assisted in sound editing of audio programs.
• Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
• Brainstormed with colleagues, supervisors, and professional journalists to determine newsworthy topics and stories.

Master Of Arts - Ma, Journalism

Bachelor'S Degree, Communication And Media Studies, Gpa: 3.48

Diploma Certificate, Journalism, A

Activities and Societies: Studies journalism.