Brian Izzo Email & Phone Number

Bethlehem, Pa

Work Measurement | Process Improvement | Data Analysis - Tableau / Crystal Reporting / Excel ExpertProvided Reporting & Analytics for Center of Excellence. • Provide meaningful, measurable and credible Key Performance Indictors to Operations’ leadership team. • Managed requirement documentation, development, reporting and analysis on high-level service measures to senior Operations' leadership as part of the Center of Excellence (COE) strategy, planning, and analytics group.• Created visual Tableau and Crystal reports identifying key performance indicators month-over-month and week-over-week, which uploaded to the production server.• Liaison between Operations' business units and touch point functional areas.• Recommended efficient solutions, operational changes and waste removal based on a solid understanding of the business end to end.• Designed and executed user-friendly SMART reports in Tableau and Business Objects / Crystal.• Conducted interviews with key business users to collect information on business processes and user requirements.• Assessed the impact of current business processes on users and stakeholders.

Reporting to 2nd VP, National Strategic Planning, Assistant VP, Measurements & Standards, Group Operations• Developed Variable Staffing Models for each functional processing area of the Group Operations business.• Lead in updating, maintaining and auditing all Capacity Models for all of the Group business.• Developed Capacity Modeling - Lead in updating, maintaining and auditing all Capacity Models for the Group business.• Enhanced Monthly Group Synopsis to illustrate more robust service measures and performance against defined targets.• Analyzed performance results, wrote and distributed Synopsis Highlights (3 page overview of current service results and how those results impacted other functional areas of operations).• Developed and maintained Monthly Group Synopsis report illustrating service and quality results against targets for all Group Business service areas (Underwriting, Processing, Billing, Claims).• Developed and maintained Annual Group Sales Office Survey via Lotus Notes and MS Access