Brian C. Email & Phone Number

Atlanta, Georgia, Us

• Liaison to the Enterprise Accounts team, focusing on report development, enhancements, and support.• Subject Matter Expert, Mentor and Lead Developer for Tableau across the cloud environments. • Responsible for POC and Innovative Tableau Solutions for Executive reporting.• Executive team collaboration to define KPIs and develop summary and dashboard reporting used to update C-level executives and the Board of Directors. • Business information requirements are determined and analyzed for data, reports, visualizations, data definitions, training, data quality, and service levels.• Data-dependency identification and reporting for enterprise reporting to provide a clear picture of data lineage across the organization, allowing for more proactive communication regarding outages for internal and external customers.

Atlanta, Georgia, Us

► As a Senior Business Analyst, I championed various initiatives and have a list of successes indicative of my abilities and my career objectives:• Leadership and full product ownership for the assigned data lineage project and all related activities.• Business information requirements are determined and analyzed for data, reports, visualizations, data definitions, training, data quality, and service levels.• Report-tuning initiatives were completed that led to a 97% improvement in processing times for all micropayment customers ($13M in Annual Net Revenue).• Leadership and formation of a team dedicated to technical debt, business as usual and continuous improvement allowing the company to be more responsive to the customer while also focusing on enterprise-level initiatives.• Data-dependency identification and reporting for enterprise reporting to provide a clear picture of data lineage across the organization, allowing for more proactive communication regarding outages for internal and external customers.• Executive team collaboration to define KPIs and develop summary and dashboard reporting used to update C-level executives and the Board of Directors.

Oklahoma City, Oklahoma, Us

► In this role, I had the following responsibilities and successes:• Business information requirements, determined and analyzed for data, reports, visualizations, data definitions, training, data quality, and service levels.• Through training and process improvements, lowered the ad-hoc ticket requests by over 50%.• The collaborative gathering of requirements using interviews, document analysis, requirements workshops, site visits, business process descriptions, and prior experience.• Report developer assistance is provided timely and efficient delivery of service tickets by reviewing report requests, contacting business requestors, and designing solutions for future reusability.• Internal design and development of strategic business intelligence that meets both the short and long-term business need.• Analysis of the volume and subject areas of incoming service tickets and seeking to identify opportunities to fill information gaps, thus decreasing the request volume.• Collaboration with partners to optimize information and analytic usage with a focus on quick intelligence through agile delivery.• Best-practice coaching on data, visualization, and analytics for team instruction. • Initiative in driving the standardization of data metrics and KPIs.• Business Strategy and KPI analysis that provides essential data and metrics to support organizational goals.• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.• Cross-unit liaison between the business, technology, and support teams in local and remote locations.• Oversight via review and verification of deliverables, meeting specifications that honor timeliness and quality. • Notable formation of a team dedicated to technical debt, business, and continuous improvement to permit the company to increase its customer responsiveness while also focusing on enterprise-level initiatives.

Irving, Tx, Us

► As Business Intelligence Manager, I conducted the following:• Instructive management and training of a developer team to achieve partner goals and objectives.• Effective alignment of business partners, influencing decisions, and mapping processes when designing, developing, executing, and validating organizational initiatives.• Collaborative gathering of reporting specifications, across all departments, in support of Information Technology department development efforts.• Tool fabrication, including Reports, Scorecards and Dashboards using SQL, SSRS and Microsoft Excel.• Standardization of data metrics and KPIs.• Vigilant monitoring, tracking and fulfilling requests, from the ad hoc report queue in accordance with SLA.• Current industry trend acumen preserved through researching the latest industry developments.• Business Intelligence Department formation, with management and development tasks, was used to create a new platform for reporting and to migrate over 100 reports from disparate systems and tools within 6 months; this included fostering ownership of reports by department and working with them from development, through user acceptance, and finally production.

Irving, Tx, Us

► In this role, I had the following successes and initiatives:• Developer team management and instruction team to pursue partner goals and objectives.• All Product Data Management, including but not limited to item attributes, item categorization and Bills of Material.• Operational efficiencies development through the management of item data across internal data systems, vendor records, and customer requirements.• Direct collaboration with the Solutions Architect and Director & SVP of Information Technology regarding process flow and front-end development for the Product Lifecycle Management (PLM) tool; this included collaboration with the Architect to tune the UI/UX to ensure the proper location and the users’ ease of understanding; training manuals for the tool and all associated reporting was compiled, followed by training classes and working with the teams to educate on the initiative’s importance. • Interdepartmental efforts associated with item definition and new item introduction.• The key metric definition for measuring the performances such as turnaround time, quality, responsiveness, and others of the outside packagers (OSPs) and identification of potential vendors and established processes for managing all OSP relationships; this included primary point of contact establishment regarding quality and timely return of the product.• New metrics were established for measuring OSP performance in order streamline current vendors and more accurately search for new vendors based on improved visibility. • Strategic functional role in the establishment of a Product Lifecycle Management workflow and data collection mechanism.

► As Data Analyst, I had the following responsibilities:• Inventory and item ledger auditing to ensure the highest level of inventory accuracy and production efficiency.• Vigilant oversight and performance of cycle count, sales orders, inventory transfers, and inventory transaction corrections based on an advanced automated distribution model within a tier one ERP.• Inventory control processes troubleshooting and analysis for the wireless repair and distribution division. • Extensive SQL based analysis of production data entry during the repair and refurbishment process; also repairing data of units in the process to ensure that the customers’ data was always correct.• Item masters for all divisions were fine-tuning and created.