Brian Link Email & Phone Number

Taylor, Michigan, United States

Auburn Hills, Michigan, United States

Detroit Metropolitan Area

Detroit, Michigan, United States

Utica, Michigan, United States

Warren, Michigan

* Manage a team of 25 commission sales professionals and store warehouse associates. * Lead, coach, and develop the team by providing guidance, training, and setting goals.* Maintain strong rapport and working relationship with respective sales team members to help increase number of potential furniture clients for the company.

• Improved the operational systems, processes, and policies in support of organizations mission -- specifically, supported better management reporting, information flow and management, business processes and organizational planning• Managed and increased the effectiveness and efficiency of the workflow, through improvements to each function as well as coordination and communication between the team• Played a significant role in long-term planning, including an initiative geared toward operational excellence• Managed the office budget in coordination with the owner• Developed individual program budgets/ CRM PayPanther • Organized fiscal documents and held regular meetings with Executive Director around fiscal planning• Interviewed potential employees, supervised and coached office employees on a weekly basis• Managed contacts database• Made callbacks and email follow up interactions with all clients • Completed daily research on industry information & trends from magazines and the internet• Conducted website search engine and web-browser testing, and cross-platform testing • Responsible for all SEO daily training, component full install, and setup

Chesterfield, Mi

* Supported the direction of the Assistant Store Manager - Sales in implementing sales action plans, monitoring business results, and driving execution of sales strategies.* Delivered on all aspects of the sales experience within my department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).* Drove a positive outcomes of key sales indicators within my department in support of Revenue, Margin, and NOP goals.* Integrated partnerships and 3rd party programs specific to sales, training, and customer-facing initiatives to ensure a seamless experience.* Engaged customers using selling skills to build complex, connected solutions while maintaining a balance of high velocity and high service.* Motivated, coached, recognized, and performance managed employees to reach their full potential.* Resolved complex customer issues.