Brian J Miller (He/Him) Email & Phone Number

Deerfield, Illinois, United States

Deerfield, Il.

•Collaborates with RunOps and DevOps to set up the architecture, governance, operations and support for standard, integrated enterprise tools associated with application deployment, operations, monitoring, and support. •Facilitates the collection and analysis of metrics and feedbacks from the global user community so to improve the operations as well as future solution capabilities. •Collaborates with other IT organizations (e.g. infrastructure) to ensure an end-to-end customer centric view is maintained across the technology stack. •Oversees, manages and coordinates the deployment of the solutions to the target operating environment. •Collaborates with business functions to enable training, change management, and innovation testing. •Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.•Leads RunOps Teams that deliver new technology platforms to customers, create and manage technology deployment plans, and ensure artifacts are of the highest quality.•Works with Product Management Team to establish and align to deployment strategies, roadmaps, and vision. •Reviews, refines and extends the technology deployment model and implements a communications plan to keep the organization informed of outcomes.•Collaborate with the Architecture and Product Management team to support key strategic initiatives across the organization. •Manages the daily collaboration and participation with engineering teams in order to ensure timely and quality delivery of the software.•Works collaboratively with a variety of people across Business, Product Management, Architecture, Engineering, QE, RunOps, IT Partners and Global COEs to enable the successful deployment of Software capabilities enabling the delivery of a leading edge state-of-the art platform that will power WBA Rx Transformations.

Waukegan, Il.

•Provide Configuration Management (CM) support for the customer’s software baseline control efforts. •Maintain and monitor software and hardware configurations using automated tools.•Support the Configuration Command Center, and technology lifecycle functions.•Interface with application owners, users and staff, to evaluate possible implementation of the technology in the enterprise, consistent with the goal of improving existing systems and technologies. •Responsible for creation and maintenance of Configuration Management documentation.•Maintain a strong understanding of the enterprise IT Systems and architectures. •Translates technical and/or complicated information into clear concise documents appropriate for various, target audiences, works with the delivery service life cycle process, quality assurance and technical support to produce a wide variety of critical system documentation, including technical manuals and infrastructure diagrams. •Interviews subject matter experts and technical staff to collect, information, prepare written text and coordinate layout and material organization.•Research information such as drawings, design reports, equipment and test specifications to fill any gaps. •Reviews, critiques and edits documentation, including design documents, programmer notes and system overviews. •Facilitate discussion between application contacts and DR Design team, to ensure DR Governance has information required for DR Preparation and contingency planning. •Follow tracks of work to completion, including diagram updates, Design Review updates, CASD and ADDM validation. •Ensure infrastructure component information is synched across multiple systems and environments by validating data pushed between systems and performing manual maintenance outside of automated processes.

Lincolnshire, Il.

•Program Manager assigned to implement the ITIL Service Design strategy, processes, procedures and templates within the Service Design function. This included Service Level Management, Availability Management, Capacity Management and Enterprise Monitoring. •Development and production of Service Design metrics and KPI reporting.•Release Coordinator for Point of Sale applications. •Developed and implemented Capacity Management Dashboard to standardize capacity forecasting and management reporting. •Program Manager assigned to perform current state assessment/gap analysis for Change Management. Presented findings and recommendations to Walgreens Boots Alliance Inc. Leadership. •Program Manager assigned to perform current state assessment/gap analysis for Release and Deployment. Presented findings and recommendations to Walgreens Boots Alliance Inc. Leadership.•Worked with Configuration Management to define infrastructure/application diagrams for critical business services. •Program Manager assigned to lead Incident, Problem, Knowledge and Change Management workshops: develop project plans, agendas, facilitated process meetings, document "As-Is” and "To-Be” processes, provided guidance in best practices and standards based on ITIL framework. •Interfaced with users and staff to define and implement the Walgreens Knowledge Management Portal. •Service Design Program Manager that participated in technology based pharmacy projects to ensure that Service Design demands and deliverables were met within the required project timelines. •Provided infrastructure capacity consulting services to business lines across the Enterprise.•Responsible for reviewing and editing Pharmacy project documentation, technical designs and specification documents.

•Responsible for capacity data gathering, analysis and reporting on critical applications to support pharmacy applications. •Provided capacity planning and forecasting to application owners to ensure the right amount of resources were available to meet service demand needs.•Participated in technology-based pharmacy projects to ensure capacity demands were met. •Produced reports that evaluate current capacity and identify areas where improvements can be implemented on a quarterly basis. •Provided infrastructure capacity consulting services to business lines across the Enterprise.•Presented capacity related issues to management and pharmacy application owners.•Responsible for reviewing Pharmacy project documentation, technical designs and specifications to determine project related capacity needs.

Waukegan, Il.

•Project Manager for Capacity Forecasting Services. Projects included the implementation of capacity dashboard reporting for senior management and application readiness for Health Care Reform. •Project Manager assigned to Capacity Planning and Configuration Management Optimization project.•Developed Capacity Planning & Business Optimization Business Case for the BMC optimization project. •Responsible for capacity data gathering, analysis and dashboard reporting on critical applications to support the Health Care Reform Act.•Provided capacity planning and forecasting to business owners to ensure the right amount of resources were available to meet service demand needs.

Chicago, Il.

•Provide Configuration Management (CM) support for the customer’s software baseline control efforts. •Maintain and monitor software and hardware configurations using automated tools.•Compiled, analyzed and reported statistical data and trends to service level compliance and operational effectiveness as it related to Incident, Problem and Change Management. •Designated Change Manager for client site. •Designated Project Manager for ITIL continual service improvement projects. •Maintained an open line of communication with the Client Management team, the end Client, and the Technical Service Lines to ensure client priorities were being met and services from the Service Lines were coordinated, on time, and of high quality.•Responsibilities included the management and oversight of ITIL service delivery processes, which included Service Catalog Management, Business Continuity Management, Incident Management, Problem Management, Request Management, Change Management, Service Level Management, Availability Management and Release & Deployment Management. •Represented the ITIL Service Delivery organization in account and client settings, such as Service Delivery Reviews, Issue Post Mortems, New Business, and Governance. •Provided ITIL mentoring to functional teams to ensure that process guidelines were understood and followed.

Chicago, Il.

•Provided operational performance reporting to National IT senior leadership team and supported internal dashboard reporting of service delivery. •Managed service offering and delivery that included Web Hosting, Content Delivery Network (CDN), Web Analytics and Content Management solutions to Federal Reserve System business partners. •Project Manager responsible for Data Center Transformation project that including migrating existing infrastructure to a National Data Center. •Effectively managed $3.2 million budget and planning processes by purchasing budget items according to committed dates and project plans. •Implemented ITIL best practices for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. •Led business continuity planning and readiness testing with internal/external business lines utilizing the shared service. •Chaired a work group for the Federal Reserve System to define standardized approach for National IT Incident and Problem Management. This included the implementation and training for all National IT offices. •Managed ITIL based Incident and Problem Management for Enterprise Web Services. •Managed ITIL based Change and Release & Deployment Management for Enterprise Web Services. •Managed service request fulfillment and continuously monitored the process status of outstanding service requests.•Partnered with internal audit to develop and implement continual audit monitoring program. •Proactively managed service offering to exceed standard service offering/SLA targets. •Developed performance goals, training and development plans for seven employees.

Chicago, Il.

•Provided performance reporting to Information Technology senior leadership team and supported internal dashboard reporting of service delivery. •Change and Release & Deployment Manager for Web Services. •Effectively managed $1.8 million budget and planning processes by purchasing capital budget items according to committed dates and project plans. •Developed and implemented business continuity plans and readiness testing for Web Services. •Managed incident management and problem resolution. •Managed risk and vulnerability assessments for Web Services.•Managed staff to ensure defined processes and change management was followed to ensure no disruption to service operations. •Managed internal and DMZ web infrastructure to exceed standard service offering/SLA targets. •Developed performance goals, training and development plans for five employees.

Chicago, Il.

•Partnered with business lines and Information Technology in the development of new services and successfully completed all committed projects, according to scope, schedule and budget•Assisted business lines with risk and vulnerability assessments. •Assisted business lines with the developed and implementation of business continuity plans and readiness testing.•Provided assistance to business lines with interpreting the cost/value received from services provided by Information Technology.

Chicago, Il.

•Project Manager for planning, organizing and deployment of Frame-Relay technology for the Seventh District.•Responsible for Project Management and technical lead for the Fed-Net modernization project that included customer requirements gathering, project assessment, planning, network designs, implementation, and maintenance. •Worked closely with financial institution project teams and senior management to provide guidance and network architecture leadership. Provided technical leadership and mentoring throughout the project cycle.

•Responsible for ensuring the protection of information assets across all computing platforms for the Seventh District. •Team Lead responsible for consolidating infrastructure to central site. This work effort resulted in the Federal Reserve highest honor, “President's Award for Excellence”. •Worked with business lines to perform risk and vulnerability assessments of internal applications.•Assigned by the Federal Reserve Board of Governors to evaluate Reserve Bank’s security and risk controls. Recommended improvements to comply with Federal Reserve standards. This work effort resulted in the Federal Reserve highest honor, “President's Award for Excellence”.

Chicago, Il.

•Administered security program for international company which included assigning and controlling access to information assets.