Brian J Miller (He/Him) Email & Phone Number

Deerfield, Illinois, United States

Deerfield, IL.

• Collaborates with RunOps and DevOps to set up the architecture, governance, operations and support for standard, integrated enterprise tools associated with application deployment, operations, monitoring, and support.
• Facilitates the collection and analysis of metrics and feedbacks from the global user community so to improve the operations as well as future solution capabilities.
• Collaborates with other IT organizations (e.g. infrastructure) to ensure an end-to-end customer centric view is maintained across the technology stack.
• Oversees, manages and coordinates the deployment of the solutions to the target operating environment.
• Collaborates with business functions to enable training, change management, and innovation testing.
• Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.

Waukegan, IL.

• Provide Configuration Management (CM) support for the customer’s software baseline control efforts.
• Maintain and monitor software and hardware configurations using automated tools.
• Support the Configuration Command Center, and technology lifecycle functions.
• Interface with application owners, users and staff, to evaluate possible implementation of the technology in the enterprise, consistent with the goal of improving existing systems and technologies.
• Responsible for creation and maintenance of Configuration Management documentation.
• Maintain a strong understanding of the enterprise IT Systems and architectures.

Lincolnshire, IL.

• Program Manager assigned to implement the ITIL Service Design strategy, processes, procedures and templates within the Service Design function. This included Service Level Management, Availability Management, Capacity.
• Development and production of Service Design metrics and KPI reporting.
• Release Coordinator for Point of Sale applications.
• Developed and implemented Capacity Management Dashboard to standardize capacity forecasting and management reporting.
• Program Manager assigned to perform current state assessment/gap analysis for Change Management. Presented findings and recommendations to Walgreens Boots Alliance Inc. Leadership.
• Program Manager assigned to perform current state assessment/gap analysis for Release and Deployment. Presented findings and recommendations to Walgreens Boots Alliance Inc. Leadership.

• Responsible for capacity data gathering, analysis and reporting on critical applications to support pharmacy applications.
• Provided capacity planning and forecasting to application owners to ensure the right amount of resources were available to meet service demand needs.
• Participated in technology-based pharmacy projects to ensure capacity demands were met.
• Produced reports that evaluate current capacity and identify areas where improvements can be implemented on a quarterly basis.
• Provided infrastructure capacity consulting services to business lines across the Enterprise.
• Presented capacity related issues to management and pharmacy application owners.

Waukegan, IL.

• Project Manager for Capacity Forecasting Services. Projects included the implementation of capacity dashboard reporting for senior management and application readiness for Health Care Reform.
• Project Manager assigned to Capacity Planning and Configuration Management Optimization project.
• Developed Capacity Planning & Business Optimization Business Case for the BMC optimization project.
• Responsible for capacity data gathering, analysis and dashboard reporting on critical applications to support the Health Care Reform Act.
• Provided capacity planning and forecasting to business owners to ensure the right amount of resources were available to meet service demand needs.

Chicago, IL.

• Provide Configuration Management (CM) support for the customer’s software baseline control efforts.
• Maintain and monitor software and hardware configurations using automated tools.
• Compiled, analyzed and reported statistical data and trends to service level compliance and operational effectiveness as it related to Incident, Problem and Change Management.
• Designated Change Manager for client site.
• Designated Project Manager for ITIL continual service improvement projects.
• Maintained an open line of communication with the Client Management team, the end Client, and the Technical Service Lines to ensure client priorities were being met and services from the Service Lines were coordinated.

Chicago, IL.

• Provided operational performance reporting to National IT senior leadership team and supported internal dashboard reporting of service delivery.
• Managed service offering and delivery that included Web Hosting, Content Delivery Network (CDN), Web Analytics and Content Management solutions to Federal Reserve System business partners.
• Project Manager responsible for Data Center Transformation project that including migrating existing infrastructure to a National Data Center.
• Effectively managed $3.2 million budget and planning processes by purchasing budget items according to committed dates and project plans.
• Implemented ITIL best practices for Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
• Led business continuity planning and readiness testing with internal/external business lines utilizing the shared service.

Chicago, IL.

• Provided performance reporting to Information Technology senior leadership team and supported internal dashboard reporting of service delivery.
• Change and Release & Deployment Manager for Web Services.
• Effectively managed $1.8 million budget and planning processes by purchasing capital budget items according to committed dates and project plans.
• Developed and implemented business continuity plans and readiness testing for Web Services.
• Managed incident management and problem resolution.
• Managed risk and vulnerability assessments for Web Services.

Chicago, IL.

• Partnered with business lines and Information Technology in the development of new services and successfully completed all committed projects, according to scope, schedule and budget
• Assisted business lines with risk and vulnerability assessments.
• Assisted business lines with the developed and implementation of business continuity plans and readiness testing.
• Provided assistance to business lines with interpreting the cost/value received from services provided by Information Technology.

Chicago, IL.

• Project Manager for planning, organizing and deployment of Frame-Relay technology for the Seventh District.
• Responsible for Project Management and technical lead for the Fed-Net modernization project that included customer requirements gathering, project assessment, planning, network designs, implementation, and maintenance.
• Worked closely with financial institution project teams and senior management to provide guidance and network architecture leadership. Provided technical leadership and mentoring throughout the project cycle.

• Responsible for ensuring the protection of information assets across all computing platforms for the Seventh District.
• Team Lead responsible for consolidating infrastructure to central site. This work effort resulted in the Federal Reserve highest honor, “President's Award for Excellence”.
• Worked with business lines to perform risk and vulnerability assessments of internal applications.
• Assigned by the Federal Reserve Board of Governors to evaluate Reserve Bank’s security and risk controls. Recommended improvements to comply with Federal Reserve standards. This work effort resulted in the Federal.

Chicago, IL.

• Administered security program for international company which included assigning and controlling access to information assets.