Brian Jackson Email & Phone Number

Dudley, England, United Kingdom

Studley, England, United Kingdom

Responsible for all UK & ROI Customers who use EPS returnable transit packaging trays for delivery into retailers (ALDI & Bakkavor) making sure they have all the equipment rented to them and are making the best use of them ahead of their delivery to the required retailer.Conduct supplier-based audits across the UK, checking and counting of all equipment.

Birmingham, England, United Kingdom

I am responsible for a team that provides the interface between Aldi and its suppliers to make sure they have the required Returnable Transit Packing to deliver their product into Aldi. Managing all 11 Aldi DC’s to collect and return to 20+ regional traywashes ahead of scheduling supplier collections.Developed and implemented an emergency equipment order.

Quinton

Burton

Managed a team of 6 Analysts including a Solutions Analyst on the Service Desk, monitored performance and ensured the constant delivery of technical services and support.Planned work flow, assessed priorities, allocated timescales and distributed work per level of expertise required. Played a key role in Offshoring the Service Desk to Manila.Redesigned and.

Birmingham, United Kingdom

Managed the transition of the Service Desk following a relocation from Beaconsfield to Edgbaston and successfully maintained BAU.Turned around an underperforming Service Desk that had poor documentation and lacked support from the outgoing Beaconsfield team and successfully reduced Service Desk tickets by 78% from 1800 to 400.Ensured the management and.

Client Based - Wombourne

Led a team of 2 and ensured the provision of IT support across the organisation.Delivered improvements to current infrastructure through the delivery of infrastructure and application related strategic directives.Diagnosed and resolved issues with devices, peripheral equipment as were as network hardware and software.Ensured that incident and service.

London, United Kingdom

Managed 12 staff across 5 locations across the globe and ensured that activities were aligned to ITIL processes. Ensured the team had the necessary strategies, training and development plans to consistently achieve in line with business objectives.Managed day-to-day operations of Global Service Desk and Front Office Service and ensured the achievement of.

London, United Kingdom

Tailored approaches at the strategic level to deliver innovative, unique key account experience.Achieved board-level approval and subsequently introduced new colleagues, new management and new structures.Exceeded performance expectations and almost doubled the size of the contract within an 11-month period. Analysed current team performance, mapped trends.

Birmingham, United Kingdom

Managed Service Desk operations and ensured the delivery of 1st Line Support as well as 2nd Line Desktop support across 15 countries. Ensured that incident and service request details were aligned with internal procedures and SLAs.Project lead on the deployment of new hardware, automating software rollouts/upgrades, backups, retirement of obsolete hardware.

United Kingdom

Delivered a consistently high-level of support to clients including 3i, Hewlett Packard, Synstar, Douwe Egberts, JLL, Warwick Castle and Alton Towers.Responded to all new incidents for clients within the SLA for that incident.

• To effectively manage the resource of Cap Gemini, allocated to each business unit within Corus. Thus enabling Corus to achieve its primary objective, to become the leading market provider of steel based solutions..
• Utilise new learning and presentation technologies to create a better and cheaper alternative to internal business meetings, basically the installation of Corus’s first fully interactive digital boardrooms, with.
• Implement processes with Cap Gemini to ensure a level of accuracy of asset management to within 93%. Audit method created and all sites (40 UK) audited twice a year.
• Create an equipment recycling programme to reduce cost within the business, over five years and cost savings in excess of £500,000 over a thousand items of IT equipment recycled to date.
• Implement a document management system (existing to other parts of Corus) in all CMSE UK sites, six sites achieved before the project failed due to poor communication between IT and business. Project restarted early.
• Advise, manage and assist with the implementation of a new business production system named Stratix. Directly responsible for ensuring the training centres are installed and available at the required site for the.