Brian Jacoby Email & Phone Number

Virtual Office - Lansing, Mi

Virtual Office - Lansing, Mi

• Manages all aspects of the end-to-end Business travel implementation for small businesses of American Express Global Business Travel’s industry leading travel booking program including travel management consulting expertise for newly acquired prospects while maintaining and delivering a superior client experience, ensuring a new client’s first interaction as their new business travel partner is seamless• Responsible for driving strategic consultation with the client at both the C-Level and Key Contact Level, monitoring and measuring performance, improving processes to deliver an exceptional client experience as well as understanding client needs and motivations in order to execute a truly focused customer• Dedicated to helping clients realize the greatest possible value from their investment in travel through increased cost savings and outstanding customer service• Own the account relationship for the first 90 days to ensure the client ramps up to identified sold volumes where American Express captures 100% of a clients booking potential and is stable

Ft. Lauderdale, Fl

• Built relationships with Project Mangers, Technologies, Compliance, and various levels of management across multiple business units to identify current user interface friction points and create solutions to improve the user and customer experience.• Analyze current business processes/pain points on given projects in support of identifying process improvements and solutions while providing Portal expertise and decision-making on agreed upon design and build requirements• Coordinate and consolidate input from impacted stakeholders and business partners on the business requirements to create in-depth detailed PowerPoint presentations• Demonstrate great communication skills in extensive conference calls with geographically dispersed team as well as written correspondence• Grew and nurtured customer relationships in prior role as customer care professional to exclusive Centurion customer base on each and every card member interaction that resulted in measurable card member value while maintaining acceptable high performance standards, including superior effectiveness, efficiency and quality

Miramar, Fl

Execute Carnival's sales strategy by consistently making 150 phone dials or more a day and speaking for an average of 5 hours to new and past Carnival guests towards achieving and surpassing daily and monthly sales quotasProficient with Siebel Lead Management Operating program to efficiently maintain a client database of 15,000 leadsDevelop long term relationships with guests and listen attentively to them in order to fulfill their vacation needs

Ft. Lauderdale, Fl

Gifted marketing strategist who excelled in managing several agency automotive dealership accounts totaling an average monthly budget of $800K to over $1MChosen by president of company to relocate and manage $1M monthly budget agency account; 2004. Effectively helped increase client sales by 10% while managing accountResponsible for the direction, performance, and results of agency automotive dealership accounts, meeting and even exceeding monthly and yearly client goalsSupervised 3-5 people with daily activity on agency accounts, including processing broadcast and print ads and adhering to copy and media deadlines and schedulesCommunicated with clients and department heads to grow agency revenues which in turn, increased client profits and market share to new heights