Brian (Jake) Schubmehl Email and Phone Number

After the success I had working exclusively on AT&T projects for 10 years in my previous role with Cognizant, I was hired as a direct AT&T employee to continue functioning in my Post-Production Defect Manager role. I have been a key contributor to handling product development, defect management, and optimization initiatives for Ecommerce applications to support sales growth of Internet Protocol Television, DirectTV, High-Speed Internet, and VoIP products. • Achieved an increase from 46% to 91% for average weekly Service Level Agreement adherence for Entertainment and reduced weekly average defect volumes from 222 to 58 in less than 12 months. • Improved Page Load Performance and established “best practices” for future project work by collaborating with Performance Engineering Team. • Led “brainstorming” sessions within an optimization team to develop strategies and road maps for A/B testing, competitor analysis, and feedback from multiple sources to improve success of future work. • Contributed to other Ecommerce optimization initiatives by overseeing Buyflow Monitoring, Chat, Digital Experience, Back-Office, Customer Satisfaction, Keynote Device Anywhere Scripts, and Testing/Release Support.

During this time, I was promoted from Senior Consultant (06/2006-01/2011) to Consulting Manager (01/2011 – 04/2016) based on my contributions and impact with one of Cognizant’s major accounts (AT&T). I also worked simultaneously for two years as an internal Service Level Agreement Manager. • As Post-Production Defect Manager on AT&T’s project, I led the product development, defect management, and optimization initiatives for AT&T’s Home Solutions Digital Experience organization that handled all of the online sales for U-Verse and DirecTV consumer products. • Achieved recognition from AT&T for resolving critical issues, improving their ability to deliver the highest quality services, supporting releases and product launches, and conducting production and user acceptance testing. • Managed an 8-employee virtual team, providing 24/7 pre-/post-production defect resolution support for 5 of AT&T’s applications that included process documentation, creating defect management procedures, improving efficiencies that eliminated 100+ hours of work every 4 months, and reducing test environment downtime by 80%. • As Application Front Door Team Lead from 02/2012 - 10/2012, I was a key contributor in developing, expanding, testing, and supporting applications for AT&T’s Service Delivery Platform and U-Verse Data Access Services. I managed 3 team members that gathered estimates and approvals for incoming projects and change requests, drove operational improvements, streamlined the work intake process, and established a SharePoint framework for workflow/project tracking for capacity planning models. • I also worked as an internal Service Level Agreement (SLA) Manager from 01/2011 - 09/2013, where my leadership over contractual SLA’s for development and testing teams led to a 60% improvement in defect resolution SLA’s and created/administered Get Well Plan that improved operational/delivery quality.

I fulfilled two roles during this time for this global human capital and management consulting firm. As a QA Manager, I supervised 9 employees, resolved complex IT issues, and converted a $1 billion client to an upgraded administration system. During my role as Processing Manager, I was instrumental in implementing plans that reduced costs and increased profits, while also serving as a processing resource for regional and national teams.